EMPREGO SENIOR TEAM LEADER CUSTOMER CURITIBA, PARANÁ

Of cases resolved per day, compliance to process and quality standards, meeting process level slas, pulse score, customer feedback 2... competent consistently demonstrates...

team management team attrition %, employee satisfaction score, %technical trainings, %general trainings ad tagging... collaborate and influence internal key stakeholders...

Self- management productivity, efficiency, absenteeism, training hours, no of technical training completed customer service(product&service)...

Strong program management experience ability to manage and lead to connect with senior management team... mentoring, managing and leading the sales operations team...

• manage timeline, budget, investments, quality and cost constraints in order to meet project scope; • define project scope, goals, and deliverables that support...

•lead project team activities, ensuring roles and responsibilities are clear and team members are motivated... experience as a project leader managing complex projects...