DOCPLANNER DATA IMPORTATION AND MIGRATION TEAM LEADER

Company Description Do you want to work on the largest healthcare platform in the WORLD ? We are Doctoralia, a Docplanner Group company, present in 13 countries, responsible for serving more than 55 million patients and processing more than 15 million appointments per month! We currently have more than 2 million healthcare professionals in our database, totaling approximately 10 million patient evaluations to date.
Our mission is to “make the healthcare experience more human.” Through a diverse range of services, we are able to serve different audiences.
our marketplace, which allows patients to schedule and evaluate appointments and doctors at any time of the day or night; and our SaaS system (Software as a Service) aimed at optimizing office management, patient flow and online bookings.
All this through an internet platform and our iOS/Android apps.
Job Description As Team Leader of the Data Migration Department, you will play a crucial role in the company's operations, being responsible for leading and developing the Data Migration Team.
The role will focus on KPI analysis, creating tactical and operational plans, and constantly seeking improvements and efficiency opportunities.
It also involves collecting and analyzing feedback from the major stakeholders (Customer Success, Customer Care, Data Quality) to identify trends and areas for enhancement, always aligning local team practices with global standards.
Main responsabilities.
Managing a team of 5 persons; Being referral person for both Global & Local Structure regarding data migration; Providing support to your team and clients by resolving data-import related issues and offering assistance through designated communication channels; Identifying business challenges and developing innovative solutions, including script development, to enhance operational efficiency, customer satisfaction, and the import team's productivity; Ensuring data security and confidentiality by implementing strict data security practices and policies within the team; Contributing to the development of detailed internal documentation related to import processes.
Qualifications Completed Higher Education (Data Processing, IT-related fields and programming); Good English Knowledge Proven experience on leading a team Basic Knowledge of programming languages like Python or R; Advanced Excel and SQL skills; Analytical thinking and the ability to solve complex problems Sense of urgency to effectively address critical issues.
Additional Information Our working hours are from Monday to Friday, from 9 am to 6 pm; Need to work beyond your usual hours? We have a compensatory time off system in place; We offer a Meal Voucher worth R$ a month, but if you enjoy cooking at home, you can replace it with a Food Voucher, for the same amount, or do half and half, making life easier for those who are 100% remote or hybrid; We offer Medical, Dental, and Group Life Insurance; Did you think your Pet would be left out? Of course not! We offer Plano Pet, which extends care to your furry companion; Access to the iFeel app, for emotional comfort, which combines traditional psychology with AI, helping you through those tough days; ApoioPass offers free professional support and guidance in the psychological, legal, economic and social areas, providing support for those, more delicate issues; What about that fitness life? We offer Gympass for you and 3 dependents! Because working out alone is really boring, right? Creditas.
Payroll loan services, eligible after 6 months of employment; Stock Options - eligible after 6 months of employment (5 years grace period) - YES! You become a shareholder; Everyone has a birthday, right? Our present, for you, is a Birthday Day Off, so that you can celebrate the way you prefer, with the ones you love the most.
Also, we celebrate our work anniversary as our own day off; Our work licenses are special here.
in the event of the passing of loved ones, we offer 10 days off; if your pet passes away, we offer 2 days.
Got Married:? 7 days of rest! Did the baby arrive? We offer 30 days for Dads and 6 months for Moms; For moms and dads ‘on duty’, we have Daycare Assistance; We have a robust Partnership Club, with discounts ranging from teaching institutions, such as colleges and language learning services, all the way to exclusive banking benefits; Do you like working here? Then refer a friend or relative! We love having family and friends around! Our New Warriors Referral Program offers up to R$600 per person who stays with us for more than 6 months;