VENDOR MANAGER CUSTOMER SERVICE

Vendor Manager Customer Service - **Your Tasks - Paint the world green**:- mange external vendor relations within Customer Service department- perform as functional bridge amongst external vendors and internal stakeholders- ensure to track, measure, report and evaluate vendor performance- troubleshoot all vendor problems and present to management as required- identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions- collaborate with IT to assure vendor partners are effectively managed with existing tools and contracts are completely leveraged- accompany processes for managing, analysing, selecting and transitioning of vendors- monitor all contractual agreements- stimulate steady process enhancement to present increasing operational efficiency- support expansion of services across new business lines- conduct weekly, monthly as well as quarterly business reviews with vendors**Your Profile - Ready to hop on board**:- at least 3 years of experience in vendor services or a customer service role (e. G. vendor manager, team manager or project manager)- excellent analytical, organisational, and communication skills- great presentation skills- proficient with Microsoft Office- must be able to work independently- natural ease of working with numeric data and concluding out of it- Fluent in English as well as Brazilian Portuguese; every other language isa plus- demonstrated ability to identify KPI opportunities, develop and implement action plans to improve performance- Working experience with tools such as PowerBI, Omnichannel Contact Center Software, Forecasting / Workforce Management solutions- ability to deal with ambiguity and constant change- ability to travel abroad 4-6 times a year**Our Perks - More than just a job**:- You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality. - Flix is flexible. Organize your own schedule, and balance work between the office and home as its best for you. We give you trust-based hours and a flexible smart working policy. - Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price. - Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other. - We''re not only green in color. Were building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018. - Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and a neat discount on UrbanSportsClub memberships. About FlixWe are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world - and our journey has just begun. Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.