LAC SOLUTION CUSTOMER SUCCESS MANAGER FOR SAP SUSTAINABILITY

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We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
YOUR FUTURE ROLE   As the Solution Customer Success Manager (S-CSM) for our Growth Unit Sustainability Latin America you proactively and consistently engage with our customers helping them achieve lifetime business value and success in our business solution area.
Working together with key and executive stakeholders, the S-CSM uses business and solution expertise to accelerate value attainment and orchestrates the critical customer and SAP activities for ensuring effective delivery of customer outcomes.
You assist customers in identifying opportunities to maximize, accelerate and grow their adoption and business value.
As the S-CSM you use your domain expertise and the Outcome Success Plan to orchestrate SAP resources, targeted services and partners to identify opportunities, address gaps and expand SAP’s footprint helping minimize churn risk and to maximize customer satisfaction and growth.
The S-CSM is accountable to Sustainability solution success and responsible to the enterprise for customer outcomes.
Drive Value Realization.
Focus on building trust via collaboration, aligned goals, and business relationships Validate and confirm customer’s business goals and desired outcomes Engage proactively and consistently with customers, understand Partner’s involvement with customers Position the value attainment from a benchmark perspective and outline opportunities to maximize and accelerate value acceleration   Work in close collaboration with Customer Success and Customer Adoption Adopt & Derive Plan for Success through the creation of Outcome Success Plan, jointly with partner’s involvement when applicable.
Ensure provisioning, adoption plan and document implementation milestones Manage solution specific value plan that not only measures current value efforts but positions future value into a roadmap based upon consumption and innovation consumption Monitor release adoption and position value expansion by further deploying successful value initiatives   Innovate & Grow Renew by demonstrating ongoing value by maximizing their usage at the product level Assess market and customer strategy position growth areas based on targeted value and the SAP solution portfolio and innovations Identify expansion opportunities Facilitate community connection to drive the “what’s possible” agenda   YOUR PROFILE   A self-starter, with energy, drive and the ability to manage multiple priorities.
You are highly customer focused, a proactive learner and you enjoy customer success Very good knowledge of SaaS models and Cloud mindset.
Commercial and/or customer facing (pre-)sales experience including experience developing account management plans & contract negotiation.
Experience in Sustainability solutions is preferred.
Multiple years experience managing complex customer engagements.
Multiple years Program and Project Management Experience Solid experience acting as a trusted and strategic advisor to customers Proficiency in Microsoft Office.
Excel, PowerPoint, Word and Outlook.
Excellent language skills  in Portuguese, Spanish and English - written and verbal - are a must     ABOUT THE TEAM   Sustainability is at the core of SAP’s strategy.
Our solutions help create a sustainable world together with our customers towards zero emissions, zero waste and zero inequality.
The SAP Cloud for Sustainable Enterprises brings together a comprehensive solution portfolio that enables businesses to holistically manage Sustainability not only inside their organization, but across the entire value chain and in Business Networks.
SAP is recognized as an industry leader in Sustainability, committed to achieve net-zero along its value chain in line with a 1.
°C future in .
SAP’s Sustainability Growth Unit is driving our vision to execution from product development to customer adoption, with a focus on innovation, growth, and positive impact.
* Please upload your resume in English       ​ Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
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Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.
Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability.
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Requisition ID.
| Work Area.
Sales  | Expected Travel.
0 - 10%  | Career Status.
Professional  | Employment Type.
Regular Full Time   | Additional Locations.
#LI-Hybrid.
Requisition ID.
Posted Date.
Aug Work Area.
Sales Career Status.
Professional Employment Type.
Regular Full Time Expected Travel.
0 - 10% Location.
Sao Paulo, BR,