ITERO CUSTOMER JOURNEY MANAGER

Join a team that is changing millions of lives.
Transforming smiles,   changing lives.
At  Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next.
We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.
Our   diverse   and collaborative   teams are constantly pushing the boundaries of what’s possible.
Ready to join us?   About this opportunity   The iTero Customer Journey Manager will work in a multidisciplinary matrix with close collaboration within Sales, Marketing, iTero Clinical Training and Customer Success Teams, and corporate areas focusing on the development, implementation and management of the service to customer sales opportunities, including subscription and other business models as well as management of post sales.
In this role, you will…   This person will be able to appreciate the needs, limitations and areas of improvement within the current experiences in the different markets in order to provide visibility, action planning and proposing changes to allow strong foundations, improvements and when applicable benchmarking for the different markets.
Identify service market trends and customer needs.
Monitor customer performance through a comprehensive dashboard through company tools Develop and implement a complete service solutions for the iTero customer focusing on customer satisfaction, revenue growth and profitability, relationship program (CRM).
Work in collaboration with Product Management/Marketing team to transform company mindset into a service driven organization focused on customer experience.
Coordinate sales effort with team members and other departments to support the sell/rental of iTero and it´s services to customers.
Work closely with the Global Services Team to ensure brand and strategic consistency.
Ensure the effective fulfillment of objectives and deadlines assigned.
Enable sales capability and maximize sales efficiency by identifying improvements points on the implementation of the iTero Sales cycle.
Work with Sales Force Effectiveness team to adapt iTero funnel management & sales ops tools and processes.
Optimize sales data acquisition and provide sales insights analytics.
In this role, you’ll need …   Ability to analyze and control customer engagement through performance management and effectiveness of company programs.
Minimum of 7 years work experience in relevant roles within sales, sales services and/or post sales of dental equipment or healthcare related technology products.
Work experience in dental, medical, or capital equipment business is desirable.
Services experience with cross-functional teams in a matrix environment is mandatory.
Responsible to promote a customer centric culture by developing best in class tools and working methods that build organizational knowledge of competitive user insights.
Must have good interpersonal skills and the ability to work cross-functionally.
Ability to focus attention to detail.
Ability to consistently follow through with projects to completion.
Ability to perform in a fast-paced, highly customized environment.
Strong evidence of problem solving, organizational and prioritization skills are essential.
Must be self-motivated and initiating.
BS/BA required, preferably in healthcare, technology or business-related field.
MBA is desirable.
Advanced English.
Sound like a good fit?       Great! Click the "Apply" link to let us know you are interested.
Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family.
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About Align       Align Technology is a publicly traded medical device company that is  transforming smiles and changing lives.
Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect.
Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services.
Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries.
Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.
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Please review our  Applicant Privacy Policies   for additional information.
Global Diversity Statement.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees.
As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees.
We live our company values by promoting healthy people and healthy communities.
All with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.