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CUSTOMER SUPPORT ANALYST, CORPORATIONS

Rio de Janeiro - Rio de Janeiro

Descrição da oferta de emprego

Customer Support Analyst, Corporations - As a Support Analyst, you will have the opportunity to support one of product lines including:Cap Table Management, Confidential Partner Program, Confidential for LLCs,Launch and Confidential Total Compensation. The Problems Youll SolveAs a support analyst, the responsibilities and duties you can expect include:Provide timely and accurate front- Line support for all customers that your support segment servicesProactively follow- Up with your clients and stay actively engaged from the day a case is openedEngage with clients real- Time Confidential phone or zoomKeep documentation of client interactions so that youand your teammates can identify and address trends through process improvementBecome an expert in our security and escalation practicesTrain your clients based on the understanding you have acquired while working with themAbout YouFluent in English with strong written and verbal communication skillsCare deeply, genuinely, and passionately about client servicesExcited to take on new challengesResponsive and able to complete tasks in a timely mannerAbility to articulate technical and complex concepts in a clear and concise mannerAbility to balance multiple active projects with competing prioritiesExhibit diplomacy, tact, and poise when communicating with clients or customersDriven to help and solve problemsExperience in a fast paced, client facing environment is a plus!Experience learning new technologies, platforms, and systems is a plus!Our Interview Process:If selected, well begin the process with a phone interview, followed by a video panel. We host our video panels every other week on Wednesday. Let your recruiter know if you need any scheduling accommodations.
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 26/12/2024
Data de expiração
  • 26/03/2025
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