CUSTOMER SUCCESS TEAM MANAGER ENTERPRISE

Customer Success Team Manager Enterprise - Our mission is to make the healthcare experience more human. Through a diverse range of services, we are able to serve different audiences: our marketplace, which allows patients to schedule and evaluate appointments and doctors at any time of the day or night; and our SaaS system (Software as a Service) aimed at optimizing office management, patient flow and online bookings. All this through an internet platform and our iOS/Android apps. As the **Customer Success Team Manager Enterprise** your primary responsibilities will be:- Being in charge of the entire Customer Success Enterprise department in Brazil; - Providing support in defining the business strategy; - Creating and managing performance goals while making strategic decisions that contribute to the organization''s development; - Continuously enhancingprocesses and workflows related to Onboarding, Engagement, Retention, and Upselling, with a strong focus on increasing NRR; - Developing the subset of team leadership to ensure they meet their targets in a positive work environment; - Analyzing departmentaldata to identify trends, areas for improvement, and opportunities for enhancing the overall customer experience; - Cultivating relationships with other departments and stakeholders (specially with the Product team), supporting projects that they may wish to implement within the department, and occasionally participating in client negotiations. **Qualifications** Requirements**:- Bachelors degree in a related field; - Relevant experience inCustomer Success Operations; - CRM usage/management experience (such as HubSpot, Salesforce, etc. ); - Intermediate level of expertise in Excel; - Fluency in both English and Portuguese, speaking and writing; - Strong experience in leading sizable and diverse enterprise-level teams; - A data-driven and detail-oriented personality; - Strong analytical and communication skills and a hands-on mentality; - Capability of leading complex operational projects**Screening Process Steps**:- Resume review: at this first step we analyze your resume according to the requirements for the role; - Talent Acquisition interview: the focus of this stage is the assessment of attributes and cultural fit, as well as an opportunity for you to learn more about the company; - Interview with the Hiring Manager: to further assess your professional experience and technical skills. The Hiring Manager will also be able to answer more of your questions about the position; - Interview with COO Brazil; - Business Case/Test: here we will check more of your knowledge and creativity; - We provide feedback atall stages; **Additional Information**- Our working hours are from Monday to Friday, from 9 am to 6 pm; - Need to work beyond your usual hours? We have a compensatory time off system in place; - For the commute, we offer Vale-Transporte; - We offer Medical, Dental, and Group Life Insurance; - Did you think your Petwould be left out? Of course not! We offer Plano Pet, which extends care to your furry companion; - Access to the iFeel app, for emotional comfort, which combines traditional psychology with AI, helping you through those tough days; - ApoioPass offers free professional support and guidance in the psychological, legal, economic and social areas, providing support for those, more delicate issues; - What about that fitness life? We offer Gympass for you and 3 dependents! Because working out alone is really boring, right?- Creditas: Payroll loan services, eligible after 6 months of employment; - Stock Options - eligible after 6 months of employment (5 years grace period) - YES! You become a shareholder; - Everyone has a birthday, right? Our present, for you, is a Birthday Day Off, so that you can celebrate the way you prefer, with the ones you love the most. Also, we celebrate our work anniversary as our own day off; - Our work licenses are special here: in the event of the passing of loved ones, we offer 10 days off; if your pet passes away, we offer 2 days. Got Married:? 7 days of rest! Did the baby arrive? We offer 30 days for Dads and 6 months for Moms; - For moms and dads on duty, we have Daycare Assistance; - We have a robust Partnership Club, with discounts ranging from teaching institutions, such as colleges and language learning services, all the way to exclusive banking benefits; - Do you like working here? Then refer a friend or relative! We love having family and friends around! Our DocHunters Referral Program offers up to R$600 per person who stays with us for more than 6 months;