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CUSTOMER SUCCESS MANAGER

São Paulo - São Paulo

Descrição da oferta de emprego

Customer Success Manager - Duties and Responsibilities: Oversee and orchestrate all aspects of service delivery on assigned customer base leveraging internal and external partners and resources; Retain existing customers and assist with customer expansions; Develop business relationship strategies and other projects for customers; Develop a cadence for regular business reviews; Assist with implementation, onboarding new customers and managing escalations; Understand each customer's business and build a business strategy to support their needs; Act as trusted advisors to both internal and external customers from the beginning through onboarding, project success, and renewals; Through confident communications, present to customers demonstrating expert knowledge of all services and capabilities; Establish and maintain trust with customers by consistently providing superior service, meeting all deadlines, and delivering as promised; Liaison between accounting, legal, sales, and operations; Establish relationships and build partnerships with internal stakeholders and vendor/carrier partners resulting in best-in-class service delivery to customers; ServiceNow Portal SME, customer training and voice of the customer. Qualifications: Bachelors Degree in Business or related field or equivalent business experience; High degree of independent decision-making authority; Proficient in the use of technology and software platforms to generate business reviews, conduct audits of customer data, and ensure service tickets are executed upon (proficiency using ServiceNow is desired); Able to pick up quickly and communicate ODATAs unique product offerings and services to support customer needs; Able to demonstrate critical thinking skills needed to provide solutions for customer needs and issues. Seniority levelMid-Senior level Employment typeFull-time Job functionCustomer Service and Information Technology IndustriesIT Services and IT Consulting #J-18808-Ljbffr
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 06/01/2025
Data de expiração
  • 06/04/2025
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