CUSTOMER SUCCESS MANAGER
Descrição da oferta de emprego
As a CSM, reporting into the Director of Customer Success, you will work cross-functionally with multiple internal teams to ensure alignment with client goals and objectives.
p to 25% travel.
Our global Customer Success team is responsible for developing customer relationships that promote retention and advocacy.
At the same time, we help to identify expansion opportunities while ensuring that our customers derive maximum value from Vistex products & services.
Responsibilities.
Own overall relationship with assigned clients.
Drive proactive, strategic client management which includes increasing adoption, ensuring retention, and overseeing holistic customer satisfaction.
Help to demonstrate and drive the value (ROI) delivered to our clients.
Establish relationships with stakeholders and across the customer organization, planning and driving ongoing account strategy.
Work with clients and internal resources to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals.
Proactively manage assigned clients to enable success throughout the customer lifecycle, ensuring best practices and methodologies that will drive client.
engagement, business outcomes, and maintain renewal and retention rates.
Establish a trusted/strategic-advisor relationship with key clients and drive continued value of our products and services.
Understand and anticipate customer's needs and goals then track customer progress.
Lead Voice of the Customer (VOC) initiatives within your client portfolio.
Gather feedback and act as advocate for your client-base with internal Support, Sales, and Product teams.
Collaborate with Sales other internal teams on customer interactions and engagements.
Conduct regularly scheduled cadence calls and business reviews with customers to discuss overall account health, including bench marking, adoption trends and best practices.
Drive new business growth through greater advocacy and referenceability, working with Marketing to surface and celebrate our clients’ success stories.
Help foster a culture of strategic Customer Success within the team and throughout Vistex.
About us.
he Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives.
With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it’s actually making to revenue.
With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs.
It’s why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day.
Vistex | Now it all adds up.™
Detalhes da oferta
- Indeterminado
- 06/09/2024
- 05/12/2024
Ability to multitask and handle multiple customer inquiries simultaneously... focus on the customers’ success by offering additional services, tools, and products... be a true ambassador, and show our customers what customer obsession is really about... our team of 900 professionals is behind the success......
Ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about... flexible compensation models to choose from: fix and variable! loads of possibilities & tools for your personal......
Que perfil buscamos para o time? para participar do processo seletivo, você precisa ter: superior completo em administração, gestão de pessoas, marketing, processos gerenciais, psicologia ou áreas relacionadas; experiência com desenvolvimento de treinamento ou implantação de trilhas de aprendizagem......
Que perfil buscamos para o time? para participar do processo seletivo, você precisa ter: superior completo em administração, gestão de pessoas, marketing, processos gerenciais, psicologia ou áreas relacionadas; experiência com desenvolvimento de treinamento ou implantação de trilhas de aprendizagem......
Responsible for contributing to a strong collaborative team and building customer working relationships while providing excellent customer service... the role also has responsibility for customer protection around personally identifiable information and risk mitigation including account take over and......
Php?id=6028 company industry; restaurant - multi international dishes job title: f&b; manager total years of experience: min 4 years gcc experience: 2 years years of industry related experience:4 years education: any basic qualification skills: fluent in english communication is a must, other language......
Excellent customer service communication*identify and contact current and potential customers*promoting services of the company through telle calling*maintaining good customer service*answering all queries and questions regarding the company's service... requirements:any graduateslocation: oman, muscatminimum......
Technical proficiency and ability to understand complex technical concepts and product functionalities... experience in conducting market research, competitor analysis, and evaluating new market opportunities... (mandatory) - strong knowledge of electronic commerce / acquiring and payments......
Bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food and beverage servers, food service supervisors, restaurant and food service manager, catering manager, assistant beverage manager, kitchen manager, banquet coordinator, beverage server, beverage shift......
Available positions bakers/bartenders/chefs/chef de partie/sous chef/chef d cuisine/cooks/, restaurant and food service manager, conference banqueting operations manager, food beverage team manager, account manager, bartender, assistant manager of front office, receptionist, guest relation assistant......
