CUSTOMER SUCCESS INTERN
Descrição da oferta de emprego
Through strategic partnerships and collaboration, we empower software providers to unlock new opportunities, increase customer satisfaction, and drive growth.
Our agile venturing approach positions us as the trusted partner for software providers seeking differentiation in the market and offering an innovative solution to boost employee engagement and productivity.
Customer Success Intern As a Customer Success Intern at our B2B SaaS venture, you will support the Customer Success team in ensuring a positive and seamless experience for our clients.
In this role, you’ll assist with the onboarding of new customers, provide support throughout their journey on our platform and help in fostering long-term customer satisfaction.
This is a great opportunity to gain hands-on experience in the SaaS industry and learn essential skills in customer success.
Responsibilities.
Customer Onboarding.
Assist in the onboarding process by coordinating initial customer setup, sharing documentation and supporting customer inquiries to facilitate an efficient start.
Collaborate closely with Customer Success team members to help understand and communicate customer needs effectively across teams.
Customer Support and Relationship Building.
Support client inquiries, ensuring timely and accurate responses.
Contribute to building positive relationships by assisting with regular touchpoints to understand customer needs, address concerns and ensure satisfaction.
Customer Success.
Monitor customer usage metrics and flag potential issues to the team.
Support the preparation of summaries of customer interactions and insights to enhance customer experience and drive positive outcomes.
Renewal and Upsell Support.
Collaborate with the Customer Success and Sales teams to prepare renewal and upsell documentation, ensuring clients are aware of the value our solution brings to their business.
Provide support in renewal processes by preparing relevant data.
Feedback and Improvement Support.
Help gather and organize customer feedback for the product team, ensuring valuable insights are documented for product improvements.
Stay informed on product updates and industry changes to support client interactions effectively.
Requirements.
Bachelor’s degree in Business, Engineering or related field.
Entrepreneurial mindset with a proactive, self-starting attitude and ability to think quickly and adapt in a fast-paced environment.
Strong communication and interpersonal skills, with the ability to effectively support clients and collaborate with internal teams.
Detail-oriented with good organizational skills and the ability to manage multiple tasks efficiently.
Familiarity with CRM tools and customer success software is a plus.
Experience in customer service, support or entry-level customer success roles, preferably within the B2B SaaS industry is advantageous but not required.
Join our dynamic team and help shape the customer journey by delivering excellent support and contributing to our mission of long-term customer success.
Recruitment-Team For questions please contact us via .
Please apply exclusively via the “Apply now” button.
We are Körber – an international technology group with about employees, more than 100 locations worldwide and a common goal.
We turn entrepreneurial thinking into customer success and shape the technological change.
In the Business Areas Digital, Pharma, Supply Chain and Technologies, we offer products, solutions and services that inspire.
We act fast to customer needs, we execute ideas seamlessly, and with our innovations we create added value for our customers.
In doing so, we are increasingly building on ecosystems that solve the challenges of today and tomorrow.
Körber AG is the holding company of the Körber Group.
Detalhes da oferta
- Indeterminado
- Em todo o Brasil
- Indeterminado - Indeterminado
- 14/11/2024
- 12/02/2025
Ability to multitask and handle multiple customer inquiries simultaneously... focus on the customers’ success by offering additional services, tools, and products... be a true ambassador, and show our customers what customer obsession is really about... our team of 900 professionals is behind the success......
Ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about... flexible compensation models to choose from: fix and variable! loads of possibilities & tools for your personal......
Que perfil buscamos para o time? para participar do processo seletivo, você precisa ter: superior completo em administração, gestão de pessoas, marketing, processos gerenciais, psicologia ou áreas relacionadas; experiência com desenvolvimento de treinamento ou implantação de trilhas de aprendizagem......
Que perfil buscamos para o time? para participar do processo seletivo, você precisa ter: superior completo em administração, gestão de pessoas, marketing, processos gerenciais, psicologia ou áreas relacionadas; experiência com desenvolvimento de treinamento ou implantação de trilhas de aprendizagem......
Requisitos do trabalho que perfil buscamos para o time? para participar do processo seletivo, você precisa ter: superior completo em administração, gestão de pessoas, marketing, processos gerenciais, psicologia ou áreas relacionadas; experiência com desenvolvimento de treinamento ou implantação de trilhas......
Studying mechanical, electric or electronic engineering or courses related to customer service processes... if you're passionate about learning and growing in a fast-paced environment, this role will provide you with the perfect platform to build your career! your key responsibilities include: the intern......
Responsible for contributing to a strong collaborative team and building customer working relationships while providing excellent customer service... the role also has responsibility for customer protection around personally identifiable information and risk mitigation including account take over and......
Excellent customer service communication*identify and contact current and potential customers*promoting services of the company through telle calling*maintaining good customer service*answering all queries and questions regarding the company's service... requirements:any graduateslocation: oman, muscatminimum......
Php?id=6028 company industry; restaurant - multi international dishes job title: f&b; manager total years of experience: min 4 years gcc experience: 2 years years of industry related experience:4 years education: any basic qualification skills: fluent in english communication is a must, other language......
Plan and control customer and sales cycles... based in sao paulo, brazil! we are a medical device company specializing in the manufacturing of top-quality medical products in urology and gastroenterology... you will be responsible for biorad medisys latam p&l;, maintaining existing dealers and developing......