CUSTOMER SERVICE REPRESENTATIVE

Founded in , Eastman is a global specialty materials company that produces a broad range of products found in items people use every day.
With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability.
The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables.
As a globally inclusive and diverse company, Eastman employs approximately people around the world and serves customers in more than 100 countries.
The company had revenue of approximately $9.
billion and is headquartered in Kingsport, Tennessee, USA.
For more information, visit  www.
astman.
om.
The Role   As Customer Service Representative (CSR) you understand internal and external customer needs, provide insights and deliver exceptional customer service in line with our standards.
As primary contact for our customers you will not only be responsible for the entire Order to To Cash process but also manage customer inquiries and feedback.
You partner with internal stakeholders, such as Sales, Product Management, Planning and Logistics to deliver results consistent with the business strategy.
Because the product portfolio is diverse and complex, your priorities will change daily.
This position is limited to 1 year.
Responsibilities   Manage the entire Order to Cash process for a dedicated customer & product portfolio   Handle and coordinate customer requests in line with the company policies and procedures  Frequent interaction with internal business partners, such as Account Management, Planning and Logistics as well as with our Operation Center.
Daily interaction (verbal and written communication) with external customers.
Involvement and participation in internal projects.
Requirements Bachelor’s Degree or equivalent.
Previous experience in Customer Service, Supply Chain, Logistics or Internal Sales experience in an international environment.
Experience with SAP/ERP system and/or Sales Force.
Fluent in English and French is required, both verbal and written.
German  language is also required.
Strong commercial acumen.
Good analytical and communication skills.
Required Traits   As Customer Service Representative you are open minded, resilient, proactive and you like challenges and multicultural environments.
By utilizing your cultural awareness, you know how to adapt to specific needs, and you are excellent in managing expectations and relations.
You have a natural way of convincing people, combined with a logic mindset and a drive to get things done in the most efficient way    Interested?   Please apply in the link      Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day Job Segment.
Logistics, Supply Chain, Customer Service Representative, Bilingual, Operations, Customer Service