CUSTOMER SERVICE REPRESENTATIVE
Descrição da oferta de emprego
Maintains an ongoing relationship with selected customers and sales staff.
Uses knowledge of products and product availability to provide a communications link to the customer.
REPRESENTATIVE ACTIVITIES.
Records and processes routine orders and/or inquiries received by mail, telephone, and/or through customer personal contact.
Provides pricing, availability, and schedule information within established guidelines.
Suggests alternative products or services to meet customer needs.
Checks and approves credit within established limitations, and confirms orders.
Obtains resolution of routine customer complaints and issues.
Tracks order activity, and alerts appropriate staff of any potential delivery problems.
Qualifications Educational Requirements.
- Bachelor’s Degree preferred Required Experience.
- Experience in the field of Customer Service and/or business and/or Supply Chain experience preferred but not a must - Customer focused, pro-active - Able to communicate and write in English and Mandarin - Strong computer skills, with SAP and SalesForce experience will be an advantage - Must work well under pressure, with time demands and have ability to multi-task in a dynamic business environment.
Other Job-Related Requirements.
- Will consider fresh graduate if the individual is willing to learn, have a positive attitude and able to work well with others and able to communicate and write in English and Chinese Job Segment.
Customer Service Representative, Supply Chain, ERP, SAP, Customer Service, Operations, Technology
Detalhes da oferta
- Eastman
- Em todo o Brasil
- Indeterminado - Indeterminado
- 21/08/2024
- 19/11/2024
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