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CUSTOMER SERVICE MANAGER

São Paulo - São Paulo

Descrição da oferta de emprego

Customer Service Manager - Develop service procedures, policies and standards and roll them out in the country. Guide and mentor both CS Team Leaders and individual staff. As a key user of the operational system strive to share knowledge with CS Team enabling them to work according to ZIM Standards. Daily operations of the 3 sub-units that comprise Customer Service. Monitoring and measuring through metrics of our daily performance versus our commitment to the customers. Leading and managing issues related to other departments and functions, together with the Country Manager andrelevant functional managers. Update / check the daily booking in system. Issue and send Loading lists to partners, MCC, OPS and terminals. Issue freight invoices and local fees. Monitor t/s cargo in Brazilian ports. Ensure unclaimed cargo procedure is followed, including process in front of Brazilian Customs. To be successful in this role, you would need:People Management and Leadership skills. Knowledge of work processes especially in documentation, booking, export and import. Capability of leading process and managing change. Broad view of the system and quick problem solving. Very high standards of providing service. Strong Analytical Skills. Required Professional Knowledge (transportation, shipping, logistics, sales). Languages:Excellent English (Must). Academic education:University graduate.
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 07/01/2025
Data de expiração
  • 07/04/2025
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