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CUSTOMER EXPERIENCE MANAGER

São Paulo - São Paulo

Descrição da oferta de emprego

Customer Experience Manager - The CX Manager builds strong relationships with clients fostered by gathering and actioning customer feedback and needs in real time. This feedback is incorporated into the sales process to improve the overall customer experience. The goal is the increase of customer satisfaction rates and loyalty through high-quality interactions at each step throughout the customer journey. How youll spend your day Organize, plan, and monitor customer requests and needs to provide optimized services, being the single contact point for the customer on all supply orders and service-related issues. Develop and implement processes to improve customer relationships, engagement, and satisfaction. Liaise with different support functions inside the organization to ensure interaction with customers and delivery of high-quality products and services. Establish communication channels and mediums for customers to readily contact Medis and vice versa. Provide quick responses to client inquiries and questions using tools and platforms for prompt resolution of customer issues. Conduct and lead regular routine and S&OP meetings with customers. Utilize customer relationship management (CRM) tools to coordinate and monitor customer experience operations. Implement and utilize CRM tools to enhance customer loyalty and relationship management, as well as provide recommendations on steps necessary for improvement. Analyze customer feedback and develop effective programs for improved customer experience. Develop expertise on market needs and requirements. Your experience and qualifications Bachelors degree in Pharmacy or health sciences. Experience in the pharmaceutical industry in QA, RA, or production planning is an advantage. Fluency in English and Spanish. Project management skills. Proficiency in MS Office (e. g. , Excel and PowerPoint). Experience with SAP is a plus. #J-18808-Ljbffr
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 26/12/2024
Data de expiração
  • 26/03/2025
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