CUSTOMER CARE COORDINATOR

Customer Care Coordinator - Create for happier,healthier lives, with love for nature. Together, with passion and imagination, wedeliver food innovations, craft inspired fragrances and develop beauty andwellbeing solutions that help people look and feel good. There?s much to learn andmany to learn from, with more than 16,800 employees around the world to exploreideas and ambitions with. In Brazil, work with our empowered experts to stretch your skills and unlockopportunities. Every day, your creativity, your personality, and yourcontributions will shape our future, making a positive difference on billions ofpeople. Every essence of you enriches our world. We are Givaudan. Human by nature. Job PurposeOversee daily operations of a Customer Care Team for site, category or businessteam. Work closely with customers, operations and sales team to ensure customers?needs are met in the most efficient and cost-effective way. Core ResponsabilitiesOversee the daily operations of a Customer Care Team for site, category orbusiness teamManage sales order process from receipt of order through to shipmentResolve issues and handle customer complaints internally and externallyDay to day communication with Customers, Operations and SalesSupport Customer Care Representatives for escalation of problem resolution,complaints and prioritisationArrange transportation with forwarders or shipping/freight team, manage processfor dealing with International orders including inspection and shippingdocumentation requirements where relevantPrepare Invoices, Debit and Credit notes, Process Notifications and CustomerReturnsCoordinate with planning on information relating to demand planning and stockingagreementsUpdate and maintain ISO documentation where requiredProperly identify the right communication method based on the sense of urgency andissueKnows how to diffuse a difficult situation and get resolution with the customers &employeesProvide training and coaching for Customer Care RepresentativesSupport the recruitment of Customer Care RepresentativesMonitor performance and workload to maintain balance within team and support ordermanagement activities when necessaryIdentify areas of process efficiencies, make proposals to address and implementsolutionsCollaborate with other departments to assure that customer needs are being metResponsible for customer KPIs and reporting where requiredIdentify opportunities for improvement in customer careAcademic BackgroundUniversity Degree in any disciplineProfessional ExperienceAt least 5 years experience in Customer Care (B2B - Business to Business)Technical SkillsFluent SpanishIntermediate EnglishInterpersonal and Communication SkillsMastery of SAP in Customer CareUnderstanding of Customer Relationship ManagementMicrosoft Office ExpertiseInventory Management knowledgeUnderstanding of Incoterms and Shipping TerminologyCompetent Negotiation SkillsPeople Management SkillsAt Givaudan, you contribute to delightful taste and scent experiences that touchpeople?s lives. You work within an inspiring teamwork culture ? where you can thrive, collaborateand learn from other talented and passionate people across disciplines, regionsand divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees,customers and partners. Givaudan embraces diversity and is committed to building an inclusive environmentwhere everyone impacts our world.