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CLIENT SUCCESS MANAGER, BUSINESS MESSAGING

São Paulo - São Paulo

Descrição da oferta de emprego

Client Success Manager, Business Messaging - - Influences for impact and acts as a trusted advisor to help the client transform their business. - Guides strategy, planning, and implementation of use cases to deliver against the client''s key performance indicators, ensuring a high level of adoption of our platform. - Identifies optimization opportunities for improving performance. - Delivers trainings and builds global playbooks/guides for clients regarding best practices around product implementation and solutions success. - Drives product and feature adoption and provides ongoing education to partners (existing and prospects) about new and existing features. - Actively seeks customer feedback (both formal and informal) regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. - Serves as an internal expert in connecting teams to product, solutions engineering and operational solutions to guide clients, partners and prospects to overcome technicaland business challenges. Minimum Qualifications:- 7 years experience in customer success, account management, consulting, strategic partnerships and pre-sales roles at a software/SaaS/CPaaS company. - Experience in preparing and delivering presentations targeted to a senior audience. - Experience with translating complexity into simple and intuitive actions plans, explaining technical solutions, establishing goals, developing opportunities, and generally improving the customer experience. - Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement. - Experience in adapting to a changing product and responding strategically to client needs. - Experience meeting multiple objectives in an entrepreneurial environment with little supervision. - Fluent English and Portuguese. - BA/BS degree Preferred Qualifications:- Up to date on the trends and market leading companies in business messaging. - Experience in channel sales organizations (partner handles selling motion) within an enterprise SaaS or CPaaS business. - Experience working with APIs and Cloud Solutions. - Vertical/industry experience in the financial services, retail/ecommerce, or telecom sectors.
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 25/12/2024
Data de expiração
  • 25/03/2025
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