CLIENT SUCCESS MANAGER

Client Success Manager - YOUR IMPACT Work identifying key opportunities to ensure implementation in strategic customers for the business, delivering revenue, transaction and onboarding volume and satisfaction goals. In addition, it will help with customer retention and MRR expansion (upsell), as well as passing customer feedback to managementEnsure that the onboarding and ongoing goals in each strategic client company are met to bring in more revenueOnline meeting with strategic customers (but must be available for occasional visits and travels) and internal meetings with Wellz teamsContact with stakeholders internal/external, Clients (HRs), Engagement, Product, Finance, Support, etcManage your client portfolio as well as planning engagement actions with the responsible teamGenuinely listen and align expectations, so that the treatment (implementation, incident, request or cancellation) occurs smoothly, ensuring a good Wellz experienceSupport the CE team to build Wellz brand activation actions for each customerAct directly with detractors or neutral customers to turn them into promoters WHO YOU ARE Previous experience with key accountsIntermediate English Project management and personal organization skills, dynamism, flexibility and analytical capacityGood interpersonal relationship and not intimidated in dealing with clients with high hierarchical positionsProactivity, sense of urgency, organization and teamworkStrategic vision and great negotiation skills WHAT WE OFFER YOU We''re a wellness company that is committed to the health and well-being of our employees. Our flexible program allows you to customize your benefits, according to your needs! Our benefits include:WELLNESS:Health, dental, andlife insurance. FLEXIBLE WORK:Choose when and where you work. For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home. GYMPASS DISCOUNT:We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. PAID TIME OFF:We know how important it is that our employees take time away from work to recharge. BR:Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday. PAID PARENTAL LEAVE:Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. BR:100% paid parental leave of 6 weeks to all new parents, of both biological and adopted children, regardless of gender and parent''s relationship with the co-parent, Also extended maternity leave under local legislation CAREER GROWTH:Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development. CULTURE:An exciting and supportive atmosphere with ambitious people from around the world! FLEXIBLE WORK:We give our employees some flexibility to adjust their working hours, letting them adjust their starting time within a range of 3 hours.