ACES PROGRAM MANAGER - ICQA, AMAZON CUSTOMER EXCELLENCE SYSTEM (ACES)
Descrição da oferta de emprego
Our fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key.
We need a leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession As the Program Manager, you will be accountable for the program's roadmap, planning cycles, financial entitlement, strategy, and structure.
You will work with the field team to ensure the scalability of end-to-end processes and quality control of our network inventory.
Key job responsibilities Your core activities and responsibilities include.
Support safety programs and compliance to ensure a safe work environment for all Associates; Coordinate inventory control maintenance and random counts in accordance with network count strategies and procedures, ensuring compliance and consistency with SOX; Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team and senior leadership; Review and analyze customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents; Plan for and identify root causes of inventory deviation, via cause and effect analysis and appropriate Lean Six Sigma tools; Participate and Lead network-wide fulfillment & operations-focused quality initiatives; Strategic planning and forecasting, alongside assigning and directing work; Directly and/or Indirectly Lead and supervise a team of area managers and hourly associates, in Inventory Control / Quality Assurance operations within the fulfillment center.
About the team The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement.
We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency.
We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.
BASIC QUALIFICATIONS - Bachelor's Degree; - Program or project management experience; - Experience using data and metrics to determine and drive improvements; - Experience owning program strategy, end to end delivery, and communicating results to senior leadership; - Experience managing people and teams; - Advanced Excel; - Advanced English.
PREFERRED QUALIFICATIONS - Experience driving process improvements; - Lean Six Sigma certification; - Master's degree in Logistics or Supply Chain or an MBA.
Detalhes da oferta
- amazon
- 25/11/2024
- 23/02/2025
Ability to multitask and handle multiple customer inquiries simultaneously... be a true ambassador, and show our customers what customer obsession is really about... experience in the customer service field is a plus! outros dados de posição what we offer: permanent remote opportunity! a competitive......
Responsible for contributing to a strong collaborative team and building customer working relationships while providing excellent customer service... the role also has responsibility for customer protection around personally identifiable information and risk mitigation including account take over and......
Ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about... experience in the customer service field is a plus! outros dados de posição permanent remote opportunity!......
Php?id=6028 company industry; restaurant - multi international dishes job title: f&b; manager total years of experience: min 4 years gcc experience: 2 years years of industry related experience:4 years education: any basic qualification skills: fluent in english communication is a must, other language......
Excellent customer service communication*identify and contact current and potential customers*promoting services of the company through telle calling*maintaining good customer service*answering all queries and questions regarding the company's service... requirements:any graduateslocation: oman, muscatminimum......
Que perfil buscamos para o time? para participar do processo seletivo, você precisa ter: superior completo em administração, gestão de pessoas, marketing, processos gerenciais, psicologia ou áreas relacionadas; experiência com desenvolvimento de treinamento ou implantação de trilhas de aprendizagem......
Que perfil buscamos para o time? para participar do processo seletivo, você precisa ter: superior completo em administração, gestão de pessoas, marketing, processos gerenciais, psicologia ou áreas relacionadas; experiência com desenvolvimento de treinamento ou implantação de trilhas de aprendizagem......
Requisitos do trabalho que perfil buscamos para o time? para participar do processo seletivo, você precisa ter: superior completo em administração, gestão de pessoas, marketing, processos gerenciais, psicologia ou áreas relacionadas; experiência com desenvolvimento de treinamento ou implantação de trilhas......
Benefícios: convenio médio, convenio odontológico, vale refeição, estacionamento, seguro de vida e outros... modalidade de contratação: clt/ efetivo... bonus: ecommerce sales experience... technical proficiency and ability to understand complex technical concepts and product functionalities......
Bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food and beverage servers, food service supervisors, restaurant and food service manager, catering manager, assistant beverage manager, kitchen manager, banquet coordinator, beverage server, beverage shift......
