ACES PROGRAM MANAGER - ICQA, AMAZON CUSTOMER EXCELLENCE SYSTEM (ACES)
Descrição da oferta de emprego
As the Program Manager, you will be accountable for the program's roadmap, planning cycles, financial entitlement, strategy, and structure.
You will work with your peers at other Transportation ACES units (AMZL and Middle Mile) to ensure the scalability of end-to-end processes and quality control.
Key job responsibilities Your core activities and responsibilities include.
Being the Subject Matter Expert (SME) on all operational processes; Leading process integration efforts across the network; Leading Continuous Improvement initiatives, Kaizens, Root Cause Analysis, etc.; Owning and managing change on a granular level; Performing audits to ensure continuous SOP adoption and eliminate defects and deviations; Work with teams at AMZL and Middle Mile ACES to identify opportunities for improvement; Make sure that we are always delivering the best possible service to our customers; Create and own the program's strategy and planning cycles, including financial and organizational themes.
A day in the life You will be working closely with all Ops teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement.
Some of these teams include.
Sort Center Ops; Last and Middle Mile teams; Learning; Finance; HR; Loss Prevention.
You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.
About the team The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement.
We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency.
We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.
BASIC QUALIFICATIONS - Bachelor's Degree; - Program or project management experience; - Experience using data and metrics to determine and drive improvements; - Experience owning program strategy, end to end delivery, and communicating results to senior leadership; - Advanced Excel; - Advanced English.
PREFERRED QUALIFICATIONS - Experience driving process improvements; - Master's degree or MBA.
Detalhes da oferta
- amazon
- 07/11/2024
- 05/02/2025
Ability to multitask and handle multiple customer inquiries simultaneously... be a true ambassador, and show our customers what customer obsession is really about... experience in the customer service field is a plus! outros dados de posição what we offer: permanent remote opportunity! a competitive......
Responsible for contributing to a strong collaborative team and building customer working relationships while providing excellent customer service... the role also has responsibility for customer protection around personally identifiable information and risk mitigation including account take over and......
Ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about... experience in the customer service field is a plus! outros dados de posição permanent remote opportunity!......
Php?id=6028 company industry; restaurant - multi international dishes job title: f&b; manager total years of experience: min 4 years gcc experience: 2 years years of industry related experience:4 years education: any basic qualification skills: fluent in english communication is a must, other language......
Excellent customer service communication*identify and contact current and potential customers*promoting services of the company through telle calling*maintaining good customer service*answering all queries and questions regarding the company's service... requirements:any graduateslocation: oman, muscatminimum......
Que perfil buscamos para o time? para participar do processo seletivo, você precisa ter: superior completo em administração, gestão de pessoas, marketing, processos gerenciais, psicologia ou áreas relacionadas; experiência com desenvolvimento de treinamento ou implantação de trilhas de aprendizagem......
Que perfil buscamos para o time? para participar do processo seletivo, você precisa ter: superior completo em administração, gestão de pessoas, marketing, processos gerenciais, psicologia ou áreas relacionadas; experiência com desenvolvimento de treinamento ou implantação de trilhas de aprendizagem......
Requisitos do trabalho que perfil buscamos para o time? para participar do processo seletivo, você precisa ter: superior completo em administração, gestão de pessoas, marketing, processos gerenciais, psicologia ou áreas relacionadas; experiência com desenvolvimento de treinamento ou implantação de trilhas......
Fluent in english and spanish... experience in conducting market research, competitor analysis, and evaluating new market opportunities... technical proficiency and ability to understand complex technical concepts and product functionalities... bonus: ecommerce sales experience......
Bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food and beverage servers, food service supervisors, restaurant and food service manager, catering manager, assistant beverage manager, kitchen manager, banquet coordinator, beverage server, beverage shift......