EMPREGO CUSTOMER RELATIONSHIP SPECIALIST RIO DE JANEIRO, RIO DE JANEIRO

Establish relationship with internal clients and departmental groups to plan and execute communications projects... lubrizol is currently looking for a marketing...

• proactively coordinate, track and manage service & solution components until full delivery of completed service/solution to the customer...

Ensure configuration/migration on backbone and customer sites remotely for activation of customer services... ensure customer acceptance tests are performed...

Strong customer service orientation... update customer relationship management tool, salesforce with all required details from the customer visits...

•    customer relationship management... ¿    manage customer escalations... •    excellent customer facing skills... ¿    to ensure excellent quality of service...

Performance parameter measure % adherence to sla/ timelines multiple cases of red time zero customer escalation client appreciation emails 2... desktop support...

Conhecimento em tecnologia e ferramentas de atendimento: conhecer ferramentas de crm (customer relationship management), softwares de atendimento e, no caso de...