EMPREGO TIER TECHNICAL SUPPORT PETRÓPOLIS, RIO DE JANEIRO

technical support support field engineers and customers for service requests, regularly providing updates of status... provide advanced technical support to...

These issues could be raised by i) customers themselves (reactive support), ii) monitoring activities (pro-active support) iii) level 1 service desk support team...

May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills... broadening knowledge of own technical...

technical lead of projects requiring edge technologies on respective area of expertise...   coordinate and activate managed customer backbones...