SECURITY ENGINEER - AL
Descrição da oferta de emprego
CASE MANAGEMENT FOLLOW UP AND RESOLUTION The L2 Network Engineer.
Manage ticketing tool to track, update and process customer cases daily.
Acknowledge incidents within agreed SLA.
Provide advanced technical support to ensure service delivery or service restoration.
Transfer/Relay cases to other support entities for either remote or on-site intervention.
Ensure that service level agreements are met for all requests delivery and incident resolution.
Contribute in the handling and resolution of customer escalations.
INCIDENT MANAGEMENT The L2 Network Engineer.
To manage customer issues and or requests relating to the customer infrastructure according to Service Level Agreement and standard incident management processes.
These technologies may include but are not exhaustive to Aruba, Cisco and Juniper.
TECHNICAL SUPPORT Support Field engineers and customers for service requests, regularly providing updates of status.
Ensure configuration/migration on backbone and customer sites remotely for activation of customer services.
Verification of router, switches and network nodes configurations and correct where required as per perimeter and engineering rules.
Migration and upgrade of equipment.
Ensure customer acceptance tests are performed successfully.
Ensure Supervision of equipment is activated/deactivated where required.
Update CI tools (Configuration Items) after each operation performed.
Appropriately categorize, prioritize, and escalate incidents and service requests which resolution is not found.
Ensure resolution is performed within the defined SLA levels.
TECHNICAL SUPPORT To handle changes and requests on customer's network infrastructures & technologies with respect to the defined Service Level Agreement.
Change may be initiated following customer or internal requests.
Participate in daily team meetings to discuss and address concerns related to backlog.
about you IT Proficient.
Good experience on Network, Security, Firewall environment.
Perform Configuration changes / Technical support on new technologies SDWAN/SDLAN and on traditional network (CE / PE routers / Managed LAN devices like switches, WLC’s, AP’s) Excellent Knowledge on networking concepts like routing protocols (BGP, OSPF, MPLS) and switching services such as (but not limited to) STP, VLAN and LACP/HSRP Ensure changes does not compromise overall customer LAN & WAN integrity.
Excellent Knowledge on Extranet/Internet protocols (TCP-IP, SMTP/POP, DNS, Proxy etc.) Offer crucial support in troubleshooting problems related to STP, Wireless, Voice and WAN networks.
Working knowledge of the operation and maintenance of enterprise-wide networks.
Mentor junior NOC team members, offering training and performance feedback.
Strong verbal and written communication skills Conversant with MS Office Software Suite.
Word, Excel, Outlook etc.
Knowledge.
A very good knowledge of the following technologies.
Cisco, Cisco Viptela, Aruba, VMWare VeloCloud, Wifi-Controller, IOT Virtual Controller, DHCP, IPAM, Telephony (Ring Central/Audio Code), AWS.
Process and Standards Support/service Organization Customer Relationship Management Good concept of Incident and Change management Abilities.
Excellent customer facing skills are required.
Excellent troubleshooting and analytical skills.
Good time management, and organizational skills.
Teamwork uses a team approach to solve problem when appropriate.
Ability to build relationships with peers and management levels and customers.
Flexibility in terms of working hours.
Results driven/orientated, and problem-solving skills.
Willingness to learn and expand knowledge.
Expert troubleshooting and incident resolution Good Coaching and training Skills ¿ Education Minimum degree in IT or Telecommunications ITIL V3 or V4 Foundation optional but desirable CCNA, CCNP Security Certification optional but desirable Experience 2-3 years or more as IT Customer Support Engineer or IT Administrator or Security/Network Engineer or 2-3 years or more in a similar role department Global Delivery & Operations Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Detalhes da oferta
- Orange Business
- Indeterminado
- 08/10/2024
- 06/01/2025
Implementation of continuous compliance and security in the organization and the cloud... infrastructure as code deployments with cloud... event-based cloud solutions development, using services like event bridge, lambdas, step functions, and more... #cloud #engineer #dynamodb #cloudformation #python......
Nanny: to look after them security guards: to guard our home gate... we are searching for several candidates such as cooks, drivers, nannies, housemaids, gardeners, teachers and private security to work in new jersey, usa... qualified applicants are to contact me for more information, please send your......
Requisitos do trabalho requirements basic education: biomedical engineer work experience: minimum of 5-10 years in a similar role and industry others: good presentation skills, know how in product development processes, good working knowledge in medtech industry, it knowledge (pc, ms-windows, networks......
Requisitos do trabalho requirements basic education: biomedical engineer work experience: minimum of 5-10 years in a similar role and industry others: good presentation skills, it knowledge (pc, ms-windows, networks, ms-office) willingness to travel on a global scale workload:100% contract: contract......
#backend #java #emv #mysql #springboot # testingframeworks #sql #payments # software engineer #rest #docker #jp&fconsultoria; #recrutamentoeseleção #vaga #oportunidade #empregos #trabalho benefícios: assistência médica e odontológica, remuneração variável anual (ppr), auxílio refeição e alimentação......
Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the company • share your passion for staying on top of tech trends, experimenting with and learning......
If you are eligible for the above listed position, please contact us at *****@*****) we shall send you an appointment letter (benefit and entitlement) requisitos do trabalho atleast 1 year of experience practical experience... administrative and technical departmentroustabouts / roughnecks, welders /......
We are looking for a vim & ecm (opentext) with the following requirements: requisitos do trabalho • job description:opentext tester – responsible for test preparation and test execution activities;senior;additional responsibilities & characteristicsdesign, develop, and maintain test cases test data preparation......
•additional responsibilities & characteristics:design, develop, and maintain test cases test data preparation, security roles mappingexecute test cases, update test execution result and status, capture test execution evidencelog and maintain defects• skillset & experience requiredfunctional knowledge......
Hr specialist certificate or equivalent further training will be an added advantage work experience: minimum of 3-5 years in a similar role others: knowledge of brazil employment law and social security system and regular accounting practices send us your application documents (resume, cover letter......