EMPREGO JUNIOR CUSTOMER SUPPORT ENGINEER PETRÓPOLIS, RIO DE JANEIRO

Ensure configuration/migration on backbone and customer sites remotely for activation of customer services... ensure customer acceptance tests are performed...

These issues could be raised by i) customers themselves (reactive support), ii) monitoring activities (pro-active support) iii) level 1 service desk support team...

Coordinate and activate managed customer backbones ip/ /sdn changes: understand all technical details for the change, topology and traffic flow...

May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills... the repair development engineer develops...