EMPREGO CUSTOMER SUPPORT ANALYST CURITIBA, PARANÁ

Experience handling escalated issues and managing customer crises... lead strategic projects related to improving the customer experience...

If you require additional support in your recruitment process, we kindly encourage you to let us know... job description we are looking for a hands-on professional...

Atividades: • support brazilian dealers and latin american markets in using and implementing tools and new features; • participate in discussions on improvements...

•analyze data and develop reports and kpis to support dealers and other areas in improving workshop productivity... •desirable knowledge of products and applications...

Demonstrates (in parts) frequently with minimal support and guidance... self- management productivity, efficiency, absenteeism, training hours, no of technical training...

Demonstrates (in parts) frequently with minimal support and guidance... of cases resolved per day, compliance to process and quality standards, meeting process level...

Demonstrates (in parts) frequently with minimal support and guidance... csat timely customer resolution as per tat zero escalation devops...

Demonstrates (in parts) frequently with minimal support and guidance... e-mail content, fault report tracking, voice calls, business etiquette etc on time deliveries...

Provide exceptional customer service and support to ensure client satisfaction and loyalty... we support a mix of remote and in-office work...

Demonstrates (in parts) frequently with minimal support and guidance... it systems and platforms talent transformation team, competency group plan and support delivery...