EMPREGO CUSTOMER ENGAGEMENT ADVISOR CURITIBA, PARANÁ

Experience handling escalated issues and managing customer crises... lead strategic projects related to improving the customer experience...

Qualifications requirements: bachelor’s degree in a related field; relevant experience in customer success operations; crm usage/management experience (such as hubspot...

Self- management productivity, efficiency, absenteeism, training hours, no of technical training completed customer service(product&service)...

Of cases resolved per day, compliance to process and quality standards, meeting process level slas, pulse score, customer feedback 2... demonstrates (in parts) frequently...

Of automation done, on-time delivery, csat score, zero customer escalation, data accuracy oracle retail data model... produce and track key performance indicators...

Job responsibilitiesperform production scheduling and sequencinginform the customer service area when there is any restriction on customer service... preferred qualificationsgraduate...