EMPREGO CUSTOMER ENGAGEMENT ADVISOR CURITIBA, PARANÁ

Experience handling escalated issues and managing customer crises... lead strategic projects related to improving the customer experience...

Delivery lead cadence around margins and revenues quality quality assurance and contract compliance, process improvements transport helpdesk & fmg transport rooster...

Self- management productivity, efficiency, absenteeism, training hours, no of technical training completed customer service(product&service)...

Of cases resolved per day, compliance to process and quality standards, meeting process level slas, pulse score, customer feedback 2... competent consistently demonstrates...