STAFF CUSTOMER SUCCESS SPECIALIST - BRAZIL

At BMC trust is not just a word - it's a way of life!"  We are an award-winning, equal opportunity, culturally diverse, fun place to be.
Giving back to the community drives us to be better every single day.
Our work environment allows you to balance your priorities, because we know you will bring your best every day.
We will champion your wins and shout them from the rooftops.
Your peers will inspire, drive, support you, and make you laugh out loud!   We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments.
Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience.
No better team to join when customer centricity is at the heart of BMC's strategy! Here is how, through this exciting role, YOU will contribute to BMC's and your own success.
• Drive product adoption and use case expansion within your customer base  • Showcase the aptitude to build trusted relationships with executives and key stakeholders within customer organizations to understand their strategic goals, generate proper levels of adoption, manage renewals, and create new revenue opportunities (expansion/upsell/cross-sell)  • Showcase the aptitude to demonstrate product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s)  • Participate in cross-functional initiatives designed to transform process, tools utilized by the Customer Success organization • Identify risks to the customer achieving their stated business goals and developing a risk mitigation plan  • Generate customer advocates and advocacy assets.
• As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems.
To ensure you're set up for success, you will bring the following skillset & experience.
• You have the ability to embrace, live, and breathe our BMC values every day!   • Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience) • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog • Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products.
Our commitment to you!    BMC's culture is built around its people.
We have + brilliant minds working together across the globe.
You won't be known just by your employee number, but for your true authentic self.
BMC lets you be YOU!    If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!    BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.
If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
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