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SR. CUSTOMER ENABLEMENT SPECIALIST

Rio de Janeiro - Rio de Janeiro

Descrição da oferta de emprego

Sr. Customer Enablement Specialist - What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The RoleReporting to the Professional Services organization, the Customer Enablement Specialist will be responsible for providing technical support and training for Aspentech SSEs Seismic Processing & Imaging and Seismic Interpretation product suites at a major customer site. This role is based in Rio De Janeiro. Your Impact- Provide loyalty-inspiring customer service that drives user engagement and sustains product usage. - Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTechs proprietary software- Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech- Deliver high-quality training classes or workshops, based on the relevant principles of geosciences and upstream workflows, to AspenTech customers. - Develop strong relationships with customers, building an understanding of their business needs and challenges. - Analyze customer environment and user base to understand how to drive additional engagement and expand footprint within domain. - Maintain up-to-date the heatmap of accounts. - Proactive collaboration with other AspenTech functions to maintain and develop opportunitiesWhat You''ll Need- Seismic Interpretation Workflows, mapping and volumetrics- Well to Seismic Calibration- Seismic Attributes and QSI is a plus. - Velocity modeling and Time to Depth Conversion is a plus. - Knowledge of New or Renewable Energy workflows (like CCS, Geothermal Energy) is a plus- Bachelor''s Degree in Geoscience-related disciplines such as Geology or Geophysics- Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills. English required. - Ability to identify opportunities that create value for customers with a strong customer first mindset. - Ability to manage multiple responsibilities and competing priorities.
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 21/12/2024
Data de expiração
  • 21/03/2025
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