SR. CUSTOMER ENABLEMENT SPECIALIST

Sr. Customer Enablement Specialist - Sr. Customer Enablement Specialist Apply locations Rio de Janeiro time type Full time posted on Posted 2 Days Ago job requisition id R6716 The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role Reporting to the Professional Services organization, the Customer Enablement Specialist will be responsible for providing technical support and training for AspenTech SSEs Seismic Processing & Imaging and Seismic Interpretation product suites at a major customer site. This role is based in Rio De Janeiro. Your Impact Provide loyalty-inspiring customer service that drives user engagement and sustains product usage. Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTechs proprietary software. Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech. Deliver high-quality training classes or workshops, based on the relevant principles of geosciences and upstream workflows, to AspenTech customers. Develop strong relationships with customers, building an understanding of their business needs and challenges. Analyze customer environment and user base to understand how to drive additional engagement and expand footprint within domain. Maintain up-to-date the heatmap of accounts. Proactive collaboration with other AspenTech functions to maintain and develop opportunities. What You''ll Need Seismic Interpretation Workflows, mapping and volumetrics. Well to Seismic Calibration. Seismic Attributes and QSI is a plus. Velocity modeling and Time to Depth Conversion is a plus. Knowledge of New or Renewable Energy workflows (like CCS, Geothermal Energy) is a plus. Bachelor''s Degree in Geoscience-related disciplines such as Geology or Geophysics. Experience working at an international or national company in the energy sector using software applications for seismic processing and imaging, or seismic interpretation. Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills. English required. Ability to identify opportunities that create value for customers with a strong customer first mindset. Ability to manage multiple responsibilities and competing priorities. About Us If you''re looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today''s sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate. AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law. Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at #J-18808-Ljbffr