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SERVICE REQUEST MANAGEMENT ANALYST - SP

Descrição da oferta de emprego

Work with internal customers, technical teams, and vendors to bridge the gap between request submissions and service delivery; Get out in front of open requests by monitoring all open requests daily and ensure they are being handled expeditiously and within the written SLAs; Maintain a priority focus on new hire onboarding to ensure all new employees have everything they need to begin work on their first day; Maintain a priority focus to ensure all employees that have terminated, have a record logged in ServiceNow by their manager to ensure accounts are deactivated appropriately and timely; Provide request coordination duties such as assign tickets, reassign tickets, help technicians prioritize and balance out ticket volumes in their assignment queues; Log and communicate improvement opportunities to management for consideration; Assist in managing, (creating, modifying, retiring) Knowledge Articles for Service Request; Work with reporting as needed to review and align on Service Request KPIs; Collaborate with the Service Request team in weekly team meetings; Manage and maintain documentation where needed; Assist with onboarding training for Service Request as needed; Actively engage with stakeholders to ensure Service Request best practices are understood and being adhered to by all involved.Formação Acadêmica:Não informadoSalário:A combinarCargo:Analista de Customer ServiceEmpresa:KEEP SIMPLEÉ uma empresa de serviços e consultoria em Tecnologia da Informação.Integramos tecnologias com visão de negócio e espírito inovador.Ramo:Informática/ Tecnologia (CB)
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Detalhes da oferta

Empresa
  • KEEP SIMPLE
Localidade
  • Em todo o Brasil
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 30/10/2024
Data de expiração
  • 28/01/2025
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