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SENIOR CUSTOMER SUPPORT SPECIALIST

São Paulo - São Paulo

Descrição da oferta de emprego

Senior Customer Support Specialist - People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms. Your mission Senior Customer Support Specialists are customer care profiles and technical experts of our solutions, always ready to help demanding clients and investigate technical issues. You''ll join an amazing international team based in So Paulo and report directly to Thiago, our Support Team Leader. What you''ll do Being the principal and first touchpoint of the customers experience/journeyKeeping an outstanding and detailed communication with our customers through our different channels to provide accurate and prompt supportResolve and widely communicate incidents and bugs with appropriate stakeholdersInvestigate and troubleshoot SaaS solutions and solve web-related issues for top-Tier customersPerform in-depth troubleshooting, including database analysis and reading system logs to solve complex support issuesUnderstand our technologies and become product experts to help our clients. Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvementAbout you 2+ years of experience in the Adtech environment (Deals, Programmatic, SSP, Adserver, DSP, etc)3 years experience in customer-facing in a web-based environmentExperience with troubleshooting, SQL, JavaScript, CSS/HTML, APIs and Mobile SDKsBusiness proficiency in English & Spanish required Ability to document technical customer issues into notes that are consumable by other usersConsistent delivery on commitments great organizational skills with exceptional follow-through and attentionto detailCustomer service orientation with a demonstrated desire to exceed expectations ability to serve multiple customersKnowledge of DV360, business proficiency in German or Italian is a plus About us Equativ is the new single name for Smart Adserver, DynAdmic and LiquidM three proven innovators in advertising technology. The vertically integrated company provides brand and privacy-safe solutions that empower its clients to achieve maximum impact while respecting the rights of consumers. The union combines client expertise and engineering excellence to serve the interests of both the supply side and demand-side with equal professionalism and technical sophistication. Headquartered in Paris and New York, Equativ operates globally with a team of more than 450 people in 20 offices. Equativ offers the market its own independent ad server, SSP, buyer tools, and media services to fulfill the promise of advertising technology. Learn more at Equativ. Com. The company is ranked on the Deloitte Technology Fast 500 EMEA and in the Financial Times FT 1000:
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 25/12/2024
Data de expiração
  • 25/03/2025
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