SENIOR CUSTOMER SUCCESS MANAGER SÃO PAULO

Senior Customer Success Manager São Paulo - 000 - 120. 000 MongoDBs mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhereon premises, or across cloud providers. Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer-centric approach and helping to build the program. In this role, you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. We are looking to speak to candidates who are based in São Paulo for our hybrid working model. Our ideal candidate will have:7+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role A background and passion for advocating on behalf of your customers A mind for technology The ability to act with a high level of autonomy An entrepreneurial mindset Team player and passion for collaboration Prior exposure to database, cloud, and infrastructure technology is a plus On a given day in this role you will:Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy Collect feedback and identify roadblocks from customers to inform internal teams Act as the link between our customers and product engineering De-escalate and resolve critical customer issues and complaints Build and execute account plans to mitigate risk and drive growth Lead in-person executive business reviews for strategic customers Work on strategic internal projects to help build the Customer Success program Document all customer interactions in internal systems Provide feedback and guidance to leadership on key signals Manage the relationship with Sales Leadership and Account Executives Forecast expected churn and growth Help interview, onboard and ramp new team members Act as a leader amongst your peers To drive the personal growth and business impact of our employees, were committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees wellbeing and want to support them along every step of their professional and personal journeys. MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. #J-18808-Ljbffr