SELLER EXPERIENCE PROGRAM MANAGER, SELLER EXPERIENCE LATAM

DESCRIPTION Are you excited by building new things? Do you want to work on complex and dynamic environment and drive scalable recruitment in our marketplace? Then this position is for you.
We are looking for a talented Program Manager to join our SX Registration & Verification vertical.
The Program manager will define strategies to enhance current Verification experience for sellers in Latam, partner with product, operations and compliance teams to solve experience issues.
The PM will also have a hands-on approach in driving improvements in seller experience, reducing friction and raising the bar in processes for verification.
This role has a strong business component, with ownership of metrics, maintaining a consistent relation with stakeholder teams, owning mechanisms for weekly tracking and callouts.
The candidate must be a strong leader, and will draw upon solid analytical, critical thinking, and problem solving skills to effectively drive business results and collaborate with local and global teams.
The individual must have experience in program management, and must excel at building trust and driving urgency across other the organization.
The Program manager must work well cross-functionally and culturally and will often present to senior leadership reports on progress and improvements.
At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.
In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences.
Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’.
Understanding our responsibility and our need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’ Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition.
Besides that, they act as ambassadors of this agenda, and they will support you from Day1.
Remember, at Amazon ‘It’s always Day1’.
Our groups are organized in the following fronts.
BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+) and People With Disabilities, to be launched in .
Key job responsibilities - Identify Seller Experience pain points for seller registration's verification - Partnering with product, operations and compliance teams to enhance experience for sellers and internal stakeholders - Own mechanisms of Voice of Seller tracking, and be the main bridge with Account Management teams - Own and track weekly metrics for callouts, reports and newsletters - Define and implement strategy for seller cohorts' verification stages A day in the life In the role, the PM will be expected to intermediate between product and business teams, owning Registration and Verification metrics with an agenda of improvements to drive metrics enhancements.
They will also drive programmatic short term solutions to known and emerging issues, while working with stakeholder teams on long term plans for fixes and improvements.
BASIC QUALIFICATIONS - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules