OUTLETS OPERATION MANAGER

Outlets Operation Manager - Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites, and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations. Job Description Oversee daily operations in all outlets to ensure smooth and efficient functioning. Develop and implement operational policies, standards, and procedures. Conduct regular audits to ensure compliance with health, safety, and quality standards. Collaborate with the supply chain team to manage inventory, ensuring optimal stock levels and minimizing wastage. Lead, train, and manage outlet managers and team members, fostering a productive and positive work environment. Conduct performance evaluations, identify training needs, and provide ongoing coaching. Facilitate effective communication between the outlets and head office, ensuring alignment on goals and priorities. Maintain high standards of customer service to ensure customer satisfaction and loyalty. Address and resolve customer complaints or issues promptly, using feedback to improve service delivery. Implement strategies to improve customer engagement and build a loyal customer base. Set and monitor financial targets for each outlet, analyzing variances and developing corrective actions. Review budgets, manage expenses, and ensure cost-effective operations. Analyze sales trends and implement strategies to increase revenue and profitability. Work closely with the marketing team to plan and execute promotional campaigns. Implement and monitor in-store promotions to maximize sales and customer engagement. Ensure consistency in branding and promotional material across all outlets. Continuously assess and improve operational processes to enhance efficiency and reduce costs. Identify areas for improvement and implement new procedures or technologies to streamline operations. Regularly review customer feedback and competitor analysis to adjust strategies and offerings. Qualifications 5 years experience in food and beverage management. Strong leadership skills with the ability to motivate and develop team members. Excellent communication, problem-solving, and decision-making abilities. Knowledge of financial management principles and experience in budget management. #J-18808-Ljbffr