IS SPECIALIST I

Is Specialist I - Job Summary: The IS Specialist is an internal consultancy role responsible for leading the work teams investigation of processes, technology, cost, and strategy while identifying options for improving and bridging the needs of the business with the use of Information Systems and Technology. An IS Specialist is responsible for leading the teams analysis of and approving the documentation of Information Systems needs of clients to help identify problems and propose solutions. His/Her role is to liaise with the internal business departments and the providers of services to the enterprise, as well as potentially guide/manage other analysts in this capacity. Will lead the analysis in resolving incidents as they occur by working with multiple third-party vendors to ensure maintenance and support is carried out effectively among all parties. Must understand, interpret, and suggest resolution to technical systematic issues and communicate these issues effectively to management and peers. The scope of analysis includes all functions within several domains, including cross-functional and cross-regional and global business functions. As necessary, perform any other relevant duties across different functional areas across regionally and globally to aid in the success of the organization. Job Knowledge and Skills: The IS Specialist plays a vital role in the systems and business development process. Qualified analysts must possess all the following skills listed below: Analytical skills to understand the organization and its functions, which helps them to identify opportunities and to analyze and solve problems. Lead efforts using agile skills to quickly drive concepts from requirements to market delivery. Management skills to manage projects, resources, risk, and change. Communication skills to collaborate and influence Business Users, Programmers, and other IT/IS Teams and Professionals. Must be flexible and possess the ability to adapt to changing priorities and a flexible workday. Ability to lead the teams efforts to establish deliverables and detail customer requirements, constraints, and assumptions with stakeholders and service providers. Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis. Utilize your experience in using enterprise-wide requirements definition and management systems and methodologies required. Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. Develop requirements specifications according to standard templates, using natural language. Critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs. Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements. Work autonomously to set priorities for the team and resolve issues across business functions. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs. Successfully engage and lead in multiple initiatives simultaneously. Ability to interpret business logic and identify points of failure based on source code and/or error logs as part of production support for business functions within scope of expertise. Ability to analyze application failures and conduct root cause analysis to provide permanent resolution to incidents. Resolve conflicts in approach, solution or outcomes with teams, suppliers, or customers. Act as a liaison between vendors and the organization they represent. Own and conduct RFI (Request for Information) / RFP (Request for Proposal) sessions end to end. Work with Solution Architects to create a regional technology roadmap to reduce redundancy and RTB costs. Work with Operations as needed to determine root cause of repeated problems and define potential system improvements. Software Knowledge: Experience with SAP is very desirable. Knowledge of database models is mandatory. Experience with integration models is desirable. Knowledge of Cloud platforms is a plus. Experience with app platforms in iOS/Android. Knowledge of an incentive payment system is a plus. Experience with SAP VMS is a plus. Familiarity with various programming languages, operating systems, and platforms. Hands-on experience on Project Management tools like JIRA, Click-Up, Microsoft Project is a must. Experience: Hands-on experience in Agile projects is mandatory. Experience on customer journey projects implementation. Experience as business analyst. Experience with project management. Knowledge of automotive industry is a plus. Languages: Fluency in English is mandatory. Fluency in Spanish is desirable. Work Location: São Paulo (hybrid). Nissan hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition. #J-18808-Ljbffr