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GUEST EXPERIENCE AMBASSADOR

Santos - São Paulo

Descrição da oferta de emprego

Guest Experience Ambassador - Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments, and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region. A wondrous and striking landmark in Downtown District, designed by the award-winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. Job DescriptionHave knowledge of hotel, hotel staff, and hotel services, including the hours of operation for all departments involved in and in the surrounding areas; has a thorough knowledge of guestrooms including location, views, amenities, features, types, etc. Able to give accurate directions and information regarding the immediate downtown and surrounding areas. Maintain and be familiar with a directory of information that contains, but is not limited to hotel and local information. Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests and patrons. Handle all guest comments, questions, complaints, requests, and inquiries promptly and courteously, taking the necessary action steps and ensuring thorough follow-through. Receive all internal and external calls in accordance with company standards. Telephone guests in accordance with their wake-up call requests, to prescribed standards, and to inform security if the guest does not answer their call. Manage and allocate guest requests. QualificationsOne to two years in a public contact position, preferably in an upscale or lifestyle brand hotel. Enter and locate work-related information using computers and/or point of sale systems. Possess a gracious, friendly, and fun demeanor. Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail. Strong verbal and written communication skills in English. Maintain positive and productive working relationships with other employees and departments. Ability to work independently and to partner with others to promote an environment of teamwork. #J-18808-Ljbffr
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 20/12/2024
Data de expiração
  • 20/03/2025
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