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CUSTOMER SUPPORT TEAM LEAD (LATAM)

São Paulo - São Paulo

Descrição da oferta de emprego

Customer Support Team Lead (Latam) - G. FRT, SLA ) and how the support team''s performance affects those KPIs; - Product development/improvement awareness and training; - Investigate customers''problems and find solutions; - Provide scripts to read from during phone calls as well as scripts for chats; - Seeking Feedback on all escalation matters and making sure all matters are escalated in the proper channel; - Developing plans for learning and skills development. **Essential professional experience**:- Proficient knowledge of customer service, and standard office practices and procedures; - Outstanding communication skills, both written and verbal; - Proficient English level; - Strong organizational and management skills; - Excellent phone etiquette; - Problem-solving skills;- Multi-tasking; - Strong Data Entry Skills.
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 07/01/2025
Data de expiração
  • 07/04/2025
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