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CUSTOMER SUPPORT SPECIALIST

São Paulo - São Paulo

Descrição da oferta de emprego

Customer Support Specialist - We are a team (60 people, fully remote) in which everyone strives to grow a product mindset and we are waiting for the same colleagues. **About you**- Have at least 1-year experience in support- Have experience in communicating with clients both in writing and orally (chats/IP-telephony)- Ability and desire to learn a lot of new technical information- Willingness to work in shifts- Basic knowledge of the principles of operation of HTML/CSS- Perfect command of English (minimum C1)**What will you do**- Handle incoming customer requests (online chat, telephony)- Accompany the work of the web service (moderation of the service, troubleshooting)- Work with bug tracking system (Jira)- Communicate with other departments to solve current tasks/problems on the product**Benefits**- Fully remote work- Paid vacation and sick days- Salary is pegged to the dollar (freelance contract execution)- The company compensates all taxes**Interview process**Acquaintance Communication with one of the future colleagues Test task Interview with a future mentor Offer**Salary**: R$4,000. 00 - R$7,500. 00 per month**Language**:- English (required)
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 28/12/2024
Data de expiração
  • 28/03/2025
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