CUSTOMER SUPPORT AGENT

Customer Support Agent - **Our Investments** include **Open AI, Patreon, Flo, Wildly, RAW, EVA AI, Clubhouse, Magnet, Tubit, Woebot, BamBam, Flure, **Astry**, Coursera, Academia, Harbour, Space, Auto1, DocSend, AppAnnie, Rapyd, Boom Supersonic, Trading, View, K-Health and many others. **- We solve the problem of loneliness, isolation, and disconnection with the help of digital reality. - Our digital nomad team of **more than 800 professionals **works all over the world. Our international team of like-minded people and professionals solves ambitious daily tasks and creates truly global products. We value focusing on results, a proactive approach, and we are always looking for new and unconventional ideas. - Our teams of digital nomads live and work remotely from **Cyprus, Malta, the USA, Thailand, Indonesia, Hong Kong, Australia, Poland, Israel, Türkiye, Latvia and many others. **- We are looking for a **Customer Support Agent. **- You are **fluent in English** (**Japanese, Spanish, Chinese) **would be considered a benefit)- You have experience working with international customers- You have fast typing skills in English (and- You are a quick learner and you can absorb large volumes of information- You can psychologically analyze people and be sensitive to their emotions- You can swiftly navigate through difficult situations and adapt to fluctuating circumstances- You can come up with and provide professional solutions to complicated cases- You are stress resistant, energetic and never hesitant to show initiative- You have a can-do attitude and you believe that everything is possible- You can provide an outstanding quality service**So what is this role all about?**- Consulting our customers on all raised questions related to our websites- Working timely, speedily and effectively with customer requests- Resolving all customer issues with the goal of customer retention- Promoting our websites to the customers upon opportunity- Maintaining a high level of service quality**Whats being offered?**- A convenient shift from 9AM - 6PM UTC-3 ( Tuesdays and Wednesdays as days off )- Remote work from the comfort of your home- Loyalty bonuses, referral bonuses, and bonuses for extraordinary achievements. - Paid vacation, sick leaves, and extra 7 paid wellness days per year- The opportunity to sharpen your skills in high-quality international customer service- Participation in informative seminars about the latest trends in Art & Technology- Internal gamified reward system: get bonuses from your colleagues and exchange them for days off, merch, team building activities, massage certificates, etc- Health benefits. The company will compensate up to $1000 gross per year per employee according to the paychecks. This can be spent on self-purchase of health insurance, or on doctors fees for yourself and close relatives (your spouse or children). - Childrens education reimbursement. According to the paychecks, the company will compensate 50% of education costs for children ( kindergarten or school), but no more than $1000 gross per year per child. - Workplace organization. The company provides reimbursement of workplace costs up to $1000 gross once every 3 years according to the paychecks. This money can be spent on the rent of a co-working room, and on equipping the working place at home (desk, chair, Internet, etc. )View Full Job Description