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CUSTOMER SUCCESS MANAGEMENT

São Paulo - São Paulo

Descrição da oferta de emprego

Customer Success Management - Customer engagements are managed in an inside sales model, with a combination of outbound and account management tactics. In addition to building strong transactional and strategic customer relationships, a successful CSM manages relationships with technology providers, direct and channel sales partners, and solutions/sales engineers. Accenture empowers our CSM roles to be trusted advisors to customers, working cross-functionally across customer departments (i. E. Marketing, Finance, IT, Back Office, etc. ). Accenture provides product, process,systems, and sales training to develop the skills of our CSMs for current and future roles. This includes product and platform-specific training including, but not limited to, hands-on training, vendor certifications, partner certifications, and sales tool training. This is a Full-time in-office position requiring you to work out of our Accenture office in Alphaville, Sao PauloRecommended Experienceand KnowledgeBachelor''s DegreeExperience working with AzureExperience in Inside Sales, Business Development, Customer Support, Customer Success, Customer Service, and/or Information TechnologyExpress desire to develop a career in technology salesAbility to meet and/or exceed specific sales goals (i. E. revenue, pipeline, activity, customer retention, etc. )Ability to successfully manage a portfolio of both transactional and strategic customer relationshipsWorkstyle consistent with adopting best practice frameworks, being receptive to coaching and training, and committing to the processes that create resultsStrong teaming personality:Drive individual success within the construct of a formal team including rigorous sales management, professional development, and mutual supportAbility to deftly intake and resolve customer escalations. Requires nuanced communication skills, active listening skills, and objective response cadencesAbility to identify the key aspects of a potential opportunity, nurture the opportunity to close, engage channel partners as needed and manage the customer relationship through successAchievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaborationExcellent written and verbal communication skills.
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 26/12/2024
Data de expiração
  • 26/03/2025
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