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CUSTOMER SERVICE VENDOR MANAGEMENT

São Paulo - São Paulo

Descrição da oferta de emprego

Customer Service Vendor Management - The team helps sellers to market their products across the 7 markets and provide enabling services such as cross border logistics, operations, payments, product related services, overseas warehouse fulfillment and business intelligence. Browse our Cross Border eCommerce team openings to see how you can make an impact with us. Develop a solid relationshipbetween BPO and Shopee; Work with the BPO to develop objectives for the operation''s day-to-day activities; Collect and analyze operations statistics (CSAT, QA, and NPS-related, customer service metrics. ) to prepare reports and updates for different stakeholders; Conduct effective resource planning to maximize the productivity of resources (people, technology, etc. ); Collaborate and providetraining to the BPO personnel to maintain high customer service standards; Assume responsibility for budgeting and tracking expenses.
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 25/12/2024
Data de expiração
  • 25/03/2025
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