CUSTOMER SERVICE EXECUTIVE

About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life.
Founded in , Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about employees.
For more information, visit We value diversity in professional backgrounds and life experiences.
By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best.
We recognise unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life.
Summary of the Role Accountable to ensure effective Planning and Delivery to customers & intercompany on time and safely by complying trade and legal regulations.
Responsible for customer service which includes order management, dispatch, customer complaints & related activities of finished goods which include stock replenishments and inventory management.
Responsible for logistics’ arrangement & handling.
Responsibilities / Accountabilities.
Process customer orders for the region & export, be focal point for order management.
Interface & facilitate between SCM, Manufacturing, Warehouse, Sales & Customers.
Monitor the Open Order report and communicate with Warehouse and Production on delivery schedules.
Ensure commercial documents are issued in timely manner.
Ensure the logistics chain [booking transportation, finished goods dispatch, raising invoice etc.
.
Monitor orders against forecast and report variances to the relevant teams.
Perform Month end tasks to ensure timely submission to finance.
Coordinate with Clearing agent, Warehouse and Production on the receipt of import shipment.
Respond to customer queries & serve as point of contact for handling Customer grievances.
Work with Finance and process Credit and Debit Notes when required as per Global Policy.
Customer FOC Sample management.
Work on and implement new processes to improve efficiency & effectiveness of Customer Service function.
Create avenues for cost control with a focus on process re-engineering.
Master Data management/ Handling.
REQUIREMENTS (education, experience and competencies).
Education / Certification / Experience.
Bachelors or higher degree in supply chain, logistics or business admin.
3-5 Year in Customer service/ Sales coordination/ Logistics / supply chain roles Knowledge of Contracts, demurrage, delivery charges, Incoterms, Letter of Credit, and other trading methods Previous working exposure to SAP systems & MS Office.
Ready for your next career step? Apply today and let's shape the future together! It’s an exciting time to be part of Lubrizol.
Lubrizol is not staying put.
We are continually learning and evolving.
Our passion delivers our success — not only for Lubrizol but for those who count on us every day.
our employees, customers and communities.
We work with a relentless commitment to operate safely and responsibly, keeping safety, sustainability, ethics, and compliance at the forefront of everything we do.
The well-being of our employees, customers and communities is paramount to our culture and in the way we approach our work.
As a diverse, global team, we work together to solve some of the world’s most pressing challenges.
We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better.
One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect.
That same commitment is only stronger today.
More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their ethnic origin, religion, sex, national origin, sexual orientation, gender identity, disability or any other characteristic.