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CUSTOMER SERVICE ASSOCIATE, FT REMOTE

São Paulo - São Paulo

Descrição da oferta de emprego

Customer Service Associate, Ft Remote - We expect every call to be answered on the first ring to support our industry-leading service experience. Phones are integral to how customers reach us, and the ideal person will enjoy helping customers with a variety of inquiries. **Major Responsibilities**:- Track orders promptly and accurately. - Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty. - Assist with order verification, damaged/lost package claims and reshipments. **Qualifications and Requirements**:- Must have dedicated office/space that includes a computer, 2 monitors, keyboard, mouse and headset- Must be willing to work 7:00am to 4:00pm Eastern Standard Time- Must have at least 6 months experience working remote- Must have 1 year experience working with Zendesk or a customer service ticketing system- Must have strong computer skills and strong data-entry/keyboard skills. - Must have experience working with metric such as handle time, quality assurance and more- Must be willing to work overtime hours and weekend during holiday seasons- Must be able to effectively communicate in English, verbally and in writing. Bi-lingual is a plus!- Ability to manage and resolve conflict quickly and professionally. - Must be highly organized, with excellent attention to details. - High school degree, GED, or equivalent work experience. - Must have a customer first mindset which is measured through customer experience feedback. **PLEASE TAKE THE ASSESSMENT**Pay: From R$50. 00 per hour
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 07/01/2025
Data de expiração
  • 07/04/2025
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