CUSTOMER SERVICE ANALYST 2-4
Descrição da oferta de emprego
The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Responsibilities.
Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards Conduct necessary analyses to address client needs Communicate resolutions to clients Develop and maintain client portfolio through regular calls, as needed Inform clients about problems (system failures, market issues) and provide regular resolution updates Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications.
0-2 years of relevant experience Experience in customer service preferred Computer proficiency Consistently demonstrate clear and concise written and verbal communication Proven investigative and analytical skills Demonstrated ability to present concepts and influence change Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results Proven ability to work under limited supervision within a team environment Ability to interact with customers by phone and email Education.
Bachelor's degree/University degree or equivalent experience graduation completed.
Intermediate English proficiency mandatory Intermediate Spanish proficiency desirable ------------------------------------------------------ Job Family Group.
Customer Service ------------------------------------------------------ Job Family.
Institutional Customer Service ------------------------------------------------------ Time Type.
Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc.
and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the " EEO is the Law " poster.
View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
Detalhes da oferta
- Citi
- Em todo o Brasil
- Indeterminado - Indeterminado
- Indeterminado
- 14/11/2024
- 12/02/2025
Responsible for contributing to a strong collaborative team and building customer working relationships while providing excellent customer service... all clients are canada based and service is provided over the phone and by email... this role is primarily accountable for handling, resolving, and communicating......
Ability to multitask and handle multiple customer inquiries simultaneously... experience in the customer service field is a plus! outros dados de posição what we offer: permanent remote opportunity! a competitive monthly compensation for services in usd... be a true ambassador, and show our customers......
Excellent customer service communication*identify and contact current and potential customers*promoting services of the company through telle calling*maintaining good customer service*answering all queries and questions regarding the company's service... requirements:any graduateslocation: oman, muscatminimum......
Ability to multitask and handle multiple customer inquiries simultaneously... experience in the customer service field is a plus! outros dados de posição permanent remote opportunity! a competitive monthly compensation for services in usd (for non-indonesian candidates)... additional service fee: available......
Atividades: preparar alimentos, sob supervisão, a fim de atender a demanda do restaurante, refeitório, room service e eventos; auxiliar na reposição dos buffets e coffee breaks, quando necessário; e demais atividades pertinentes ao setor... 6x1 sendo 1 folga na semana e 1 domingo ao mês......
Que perfil buscamos para o time? para participar do processo seletivo, você precisa ter: superior completo em administração, gestão de pessoas, marketing, processos gerenciais, psicologia ou áreas relacionadas; experiência com desenvolvimento de treinamento ou implantação de trilhas de aprendizagem......
Que perfil buscamos para o time? para participar do processo seletivo, você precisa ter: superior completo em administração, gestão de pessoas, marketing, processos gerenciais, psicologia ou áreas relacionadas; experiência com desenvolvimento de treinamento ou implantação de trilhas de aprendizagem......
Requisitos do trabalho que perfil buscamos para o time? para participar do processo seletivo, você precisa ter: superior completo em administração, gestão de pessoas, marketing, processos gerenciais, psicologia ou áreas relacionadas; experiência com desenvolvimento de treinamento ou implantação de trilhas......
Job description complete end to end technical support and service know how that includes receipt of purchase order to delivery, installation, clearance of client outstanding... based in sao paulo, brazil! we are a medical device company specializing in the manufacturing of top-quality medical products......
Ensino médio completo... consultar a necessidade do cliente e prestar atendimento personalizado; realizar marcações; autorizar guias e lançar informações no sistema da clínica; outras atividades pertinentes a função... além do atendimento na recepção em formato presencial, também suportará no agendamento......