• Anunciar Vagas
  • Cadastrar CV
  • Entrar
Ir à oferta completa

CUSTOMER EXPERIENCE OWNER

Buenos Aires - Pernambuco

Descrição da oferta de emprego

Customer Experience Owner - This includes designing, executing, and optimizing end-to-end experiences while collaborating cross-functionally to achieve program and client goals. Job Responsibilities Experience Design (35%) Design and optimize end-to-end customer experiences using CX methodologies and tools (e. g. , Blueprints, Experience Maps, CX Design Flows). Apply human-centered design principles to create effective CX artifacts. Conduct research as needed to stay informed about industry trends, market conditions, competition, and consumer behavior. Manage stakeholders and oversee the development and maintenance of all CX artifacts. Roadmap Execution (35%) Collaborate with product and project managers to define solutions and influence priorities. Prepare CX updates for client quarterly business reviews (QBRs). Review proposed product or process changes, providing feedback and recommendations. Lead customer communication strategies for relevant clients, products, and services. Customer Experience Improvement (30%) Monitor program performance by analyzing data and insights, partnering with relevant teams to implement changes. Engage cross-functional teams to address significant breakdowns affecting Net Promoter Scores (NPS). Recommend improvements backed by business cases, presenting suggestions to functional business leads. Create cost-benefit analyses (CBA) to demonstrate the business value of CX initiatives. Qualifications Bachelors degree or 3 years of equivalent work experience (Masters degree preferred). Minimum of 3 years experience translating client/customer needs into customer journeys, process flow maps, and organizational policies. At least 3 years experience applying CX methodologies (e. g. , Blueprints, Experience Maps, Human-Centered Design principles). Minimum of 3 years experience managing cross-functional projects or client relationships in a professional setting. Strong analytical and cognitive skills, including root cause analysis and decision-making with minimal supervision. Basic understanding of voice-of-the-customer program best practices, including selecting appropriate listening posts based on channels and touchpoints. Proficiency in organizing structured and unstructured data into visual formats like charts, graphs, and tables for effective communication. Solid analytical skills, including critical thinking to evaluate data, identify relationships, and summarize results. Moderate Excel skills are required, including creating pivot tables and using functions like VLOOKUP. Comprehensive understanding of process improvement approaches, including evaluating feasibility and potential solutions. Ability to define key performance indicators (KPIs) to measure the effectiveness of changes and assess unintended consequences. Capable of creating basic ROI models to evaluate CX initiatives. Seniority levelMid-Senior level Employment typeFull-time Job functionOther Industries: Staffing and Recruiting #J-18808-Ljbffr
Ir à oferta completa

Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 07/01/2025
Data de expiração
  • 07/04/2025
Como detectar ofertas falsas
CUSTOMER SUPPORT REP AND SALES
https://responselink.ai/

Proven experience in customer service or a similar role... keep accurate records of customer interactions, transactions, comments, and complaints in our customer relationship management (crm) system... acknowledge and resolve customer complaints, ensuring appropriate follow-up and escalation when necessary......

Bilingual Customer Service Associate
Bilingual

Responsible for contributing to a strong collaborative team and building customer working relationships while providing excellent customer service... full job description the opportunity are you passionate about working with customers, building relationships, and being part of a growing business? then......

Customer Success Specialist (PT language) (Remote)
Hostinger

Ability to multitask and handle multiple customer inquiries simultaneously... experience in the customer service field is a plus! outros dados de posição what we offer: permanent remote opportunity! a competitive monthly compensation for services in usd... be a true ambassador, and show our customers......

Junior IT Customer Success Specialist (EN Language) (Remote)
Hostinger

Ability to multitask and handle multiple customer inquiries simultaneously... experience in the customer service field is a plus! outros dados de posição permanent remote opportunity! a competitive monthly compensation for services in usd (for non-indonesian candidates)... mac os x, with macos 13......

CUSTOMER CARE
Oman Jobs

Excellent customer service communication*identify and contact current and potential customers*promoting services of the company through telle calling*maintaining good customer service*answering all queries and questions regarding the company's service... requirements:any graduateslocation: oman, muscatminimum......

Customer Success - Mercado Imobiliário
Bdr - talentos corporativos

Que perfil buscamos para o time? para participar do processo seletivo, você precisa ter: superior completo em administração, gestão de pessoas, marketing, processos gerenciais, psicologia ou áreas relacionadas; experiência com desenvolvimento de treinamento ou implantação de trilhas de aprendizagem......

Customer Success - Mercado Imobiliário
Bdr - talentos corporativos

Que perfil buscamos para o time? para participar do processo seletivo, você precisa ter: superior completo em administração, gestão de pessoas, marketing, processos gerenciais, psicologia ou áreas relacionadas; experiência com desenvolvimento de treinamento ou implantação de trilhas de aprendizagem......

Customer Success (Mercado Imobiliário)
Bdr - talentos corporativos

Requisitos do trabalho que perfil buscamos para o time? para participar do processo seletivo, você precisa ter: superior completo em administração, gestão de pessoas, marketing, processos gerenciais, psicologia ou áreas relacionadas; experiência com desenvolvimento de treinamento ou implantação de trilhas......

Dotnet Developer
JP&F Consultoria de RH e Gestão de Pessoas

Experience in: • solid c#... must have experience using sql... net frameworks • experience with... net development experience up to the latest... descrição: must haves: must have experience using asp... • strong tsql skills and experience in constructing complex queries, stored procedures, and performance......

Backend Software Engineer – Java
JP&F Consultoria de RH e Gestão de Pessoas

Experience integrating with multiple processors (i... descrição: experience working with java and 3+ years experience working in payments related technology... experience integrating and troubleshooting hardware terminals including following emv and msr specifications... first data, worldpay, tsys) experience......