CUSTOMER ENGINEERING PRODUCT SPECIALIST

DESCRIPTIONWe are looking for a talented Customer Engineering Product Specialist to join our team in Tuas South, Singapore.
This will be following hybrid work model.
This dual customer/product focused position serves as the senior technical liaison between OEMs and represents our customers during new product development programs.
Applying Cummins products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers products in a variety of applications.
Integrating high quality and optimized customer solutions requires the interaction with sales and marketing teams.
You will make an impact in the following ways.
Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization and quality.
pplies and improves processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS) and Global Customer Engineering (GCE) required to support the processes and enable high quality decision making.
evelops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions and facilitate customer requests.
pplies technical expertise in the areas of product, application and market knowledge to support OEM product selection and equipment design.
eads the translation of customer needs and "voice of the customer" into functional product requirements to provide input on program-related decisions.
erves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes.
nsures products are applied and installed correctly to meet customer system requirements and environments.
ssures installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements.
tilizes Analysis Led Design (ALD) and Six Sigma tools to optimize product and system performance.
roposes innovative customer-focused initiatives and projects.
ssists with the transfer of knowledge through coaching and mentoring less experienced engineers.
rovides independent leadership of smaller business impact projects or ownership of complex components, products, systems or services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project team.
elivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge.
eads the development and improvement of work processes and systems across a functional discipline area within a business unit site.
oordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers.
rovides support and guidance to influence technical direction within a project team and continues to develop proficiency in the competency areas critical to success in the role.
perates as a recognized specialist in a discipline or product area within the immediate team.
RESPONSIBILITIES Machine Integration and Optimization - Combines various parts or sub-systems into a whole to achieve the output most desired by the customer; applies Cummins' installation requirements using our standard tools, processes and identified best practices to ensure optimization of performance, reliability, cost and quality; analyses technical issues using proven problem-solving and troubleshooting techniques for rapid resolution.
ProductApplication Support - Ensures new product information is available by developing and managing accurate and complete technical content in a timely manner to support our customers and the business; provides new options through management of technical systems to support sales to all of our markets; defines installation requirements and develops innovative tools with in-depth, cross-system knowledge and industry experience for successful design and integration.
roduct Function Modelling, Simulation and Analysis - Impacts product design decisions through the utilization and/or interpretation of computational tools and methods that predict the capability of a product's function relative to its system, sub-system and/or component level requirements.
roduct Installation Quality - Identifies and applies ways to improve machine integration to minimize rework and deliver the best product; applies standard Cummins processes based on the experience and knowledge of product installation experts; ensures that products are installed correctly and meet requirements through an installation review process.
roduct Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
roduct Selection - Guides customers to the best product offerings for their markets and applications; offers best-fit solutions to customers by optimizing product specifications to make Cummins' offerings easy to install into new applications; represents features and benefits of products in terms that customers understand; ensures Cummins' products aren't misapplied through using Cummins' technical information systems, local and application requirements.
echnical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.
uilds networks - Effectively building formal and informal relationship networks inside and outside the organization.
ommunicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
ustomer focus - Building strong customer relationships and delivering customer-centric solutions.
ecision quality - Making good and timely decisions that keep the organization moving forward.
rives results - Consistently achieving results, even under tough circumstances.
anages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
esourcefulness - Securing and deploying resources effectively and efficiently.
alues differences - Recognizing the value that different perspectives and cultures bring to an organization.
QUALIFICATIONS Preferred Qualifications.
Engineering Degree Electrical, mechanical or mechatronics (dual degree electrical and mechanical) highly advantageousThis position may require licensing for compliance with export controls or sanctions regulations.
ignificant level of relevant work experience, PG, control engineering experience.
o cross-border support will be provided.
dvanced customer and stakeholder management skillsExcellent collaboration and teamwork skillsGood communication skills with an ability to be solution focusedExcellent problem-solving and decision-making abilities.
etailed oriented and focused on thorough analysisDemonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakesIn-depth knowledge of power generation technologies