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CUSTOMER CARE SUPERVISOR

Natal - Rio Grande do Norte

Descrição da oferta de emprego

Customer Care Supervisor - DUTIES AND RESPONSIBILITIES: Serve as the critical link between customer service staff and customers, ensuring a professional, high-quality service experience Monitoring, leading, and training team members Investigate and resolve customer issues, evaluate staff performance, and provide coaching and mentoring to foster growth Ensure daily customer service operations are executed smoothly and efficiently Provide a terrific customer service experience Train team members to provide professional and friendly service Be an expert in interacting with customers Convey and distribute important information and tasks effectively Train and motivate employees successfully Handle difficult situations through precise communication Supervise a team of customer care representatives Provide assistance and leadership in any situation Demonstrate outstanding problem-solving abilities Identify and solve problems quickly and appropriately Handle customer and employee issues effectively and quickly Keep track of multiple assignments, tasks, meetings, and schedules Maintain a perfect organization system to stay focused and perform well Monitor and supervise customer service staff and daily activities, operations, rosters and discipline Evaluate the staff performance and provide them with regular feedback Assist staff with duties if needed Taking calls, clearing complaints dashboards Train new team members on customer service activities and company policies Track and monitor refunds Deal with customer problems and strive to fix them Establish and implement customer service policies and strategies Create and organize work schedules and shifts Delegate tasks and assignments Communicate with customers and ensure outstanding customer satisfaction Perform data and statistical analysis Write and prepare reports on overall customer satisfaction and complaints Collect customer feedback and implement changes where necessary REQUIREMENTS: Diploma in business administration, customer service, or a related field 3+ years of experience in a customer service role, with at least 1 year in a supervisory capacity/ Team Leader role Proven track record of handling escalated customer issues effectively Previous working experience in customer service Fast food industry (Advantageous) Computer proficiency Microsoft Office Suite, proficient in Excel Outstanding supervisory skills Exceptional customer service and communication skills Organization and the ability to delegate tasks Strong problem-solving skills Motivation and coaching abilities #J-18808-Ljbffr
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 23/12/2024
Data de expiração
  • 23/03/2025
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