EMPREGO HEAD OF CUSTOMER SUCCESS SÃO LEOPOLDO, RIO GRANDE DO SUL

Within customer services & delivery, we drive world-class customer experience and business outcomes by passionately championing the success of our customers...

•    customer onboarding strategy support: support activities involved in the design and continuous improvement of the customer onboarding strategy...

•    understand, from a customer view, the supportability issues affecting customer success...   •    actively participate in meetings with lines of business (lobs)...

Providing a creative source of ideas/solutions to address customer issues... advise customer on industry best practices in the area of expertise...

Strong understanding of the business process and erp functionality for the features/modules good understanding of erp architecture, functionality, integration api...

)   preferred: •    experience in troubleshooting distributed systems, including installation, migration and networking •    experience working with customers is...

Product support: manage customer expectations via product support ensuring high standards in incident processing, quality of interactions, and fixes that are...

Support the creation and maintenance of monthly, quarterly, and annual reports to track team performance and operational success... we win with inclusion sap’s culture...

Be a strong team player who can contribute to the overall success of the team and its deliverables...   purpose and objectives:   as part of our team, you will play...