EMPREGO HEAD OF CUSTOMER EXPERIENCE SÃO LEOPOLDO, RIO GRANDE DO SUL

•    customer onboarding strategy support: support activities involved in the design and continuous improvement of the customer onboarding strategy...

Within customer services & delivery, we drive world-class customer experience and business outcomes by passionately championing the success of our customers...

• experience leading project teams...       • solid knowledge of agile/scrum methodologies...     customer and stakeholder communication:      • serve as the...

Strong understanding of the business process and erp functionality for the features/modules good understanding of erp architecture, functionality, integration api...

Work experience  •    extensive professional experience including more than half of experience in support-relevant roles...   •    actively participate in meetings...

Understanding of the agile project methodology and experience in a project using such methodology... experience in working with sap fiori applications...

Participate in customer workshops to understand business process requirements, providing a creative source of ideas/solutions to address customer issues...

experience in customer-facing roles (e... customer adoption for s/4hana (regardless of the deployment option) and rollout of new functionality will be an important...

Work experience •    professional experience in the software development industry...   •    proven experience in leading projects and parts of projects on own...

Gain visibility:  with sap internship experience program in your title, you’ll have a global network of sap leaders, entrepreneurs and career development opportunities...

Providing a creative source of ideas/solutions to address customer issues... advise customer on industry best practices in the area of expertise...

Work experience   • solid experience on ecc and s/4hana implementations, knowledge on different project methodologies, experience with agile methodology is highly...

Qualifications   education, experience & training required:   previous experience with technical project management, technical support, consulting and/or software...

Several years of experience with an increasing amount of responsibility... high level of commitment, teamwork spirit, flexibility, and initiative...

Gain visibility: with sap internship experience program in your title, you’ll have a global network of sap leaders, entrepreneurs and career development opportunities...

Work experience domain experience, with a strong of sap ssff experience...   education and qualifications/skills and competencies minimum of 3 years domain experience...

)   preferred: •    experience in troubleshooting distributed systems, including installation, migration and networking •    experience working with customers is...

•    apply expert knowledge of customer requirements and product architecture, and consider potential interdependencies between products when designing ua deliverables...

Proven experience in ai use case development...    product support: manage customer expectations via product support ensuring high standards in incident processing...