EMPREGO CUSTOMER SUPPORT TEAM LEAD SÃO LEOPOLDO, RIO GRANDE DO SUL

Requisition id:  posted date:  mar work area:  customer service and support career status:  student employment type:  limited full time expected travel:  0 - 10%...

This is an internal role that helps support colleagues in customer facing positions... this team is remote, with a handful of team members located in sle area...

•    self-motivated and team oriented...   •    understand, from a customer view, the supportability issues affecting customer success... •    act as technical supportability...

•    customer onboarding strategy support: support activities involved in the design and continuous improvement of the customer onboarding strategy...

• strong empathy for both customer and team as basis for effective negotiation     • comfortable reaching out to and coordinating with virtual teams and team...

support other activities outside of consulting/professional services, such as support engagements, customer escalations and expert-on-demand requests, as required...

About the team:     the service and support team provides ongoing technology support and services to sap customers...  this is a unique opportunity to be part...

Prepare functional specifications and support development teams... conduct customer workshops to understand business process requirements... we offer a highly collaborative...

Development expertise: provide functional, architectural guidance to the team... you will create compelling product visions jointly with the product team and lead...

Our team is responsible for executing our strategy, scope, and the complete customer experience for sap s/4hana public cloud public edition...

support and lead the team on technical discussions... build & lead pocs (proof-of-concepts), research for state-of-the-art technical solutions...

The team focuses mostly on integrations with third party software, allowing sap concur to communicate with non-sap software... this role also works closely with...

•    ability to work independently and as part of a team... •    excellent communication skills and ability to work effectively with team members from diverse backgrounds...

Interested in working with an international team... as every customer is unique, we provide an individual high-quality support to them based on a value-based delivery...

•    lead user assistance projects, serve as a sme for development/user assistance initiatives, and help mentor team members... •    find common ground for cooperation...

Extensive working experience in operation support or project management...   we are seeking an experienced senior devops engineer to join our team for datacenter...

support the creation and maintenance of monthly, quarterly, and annual reports to track team performance and operational success... meet your team: the sap customer...

Ability to lead a team from a technical perspective and enable effective communication between the team and the stakeholders... keep the customer satisfaction levels...