EMPREGO CUSTOMER RELATIONSHIP EXPERIENCE MANAGER RIO DE JANEIRO, RIO DE JANEIRO

• proactively coordinate, track and manage service & solution components until full delivery of completed service/solution to the customer...

•    customer relationship management... ¿    manage customer escalations... •    excellent customer facing skills... degree in telecommunications / electronic /...

experience in a global organization... the account manager reports to the local account manager leading the catalysts & adsorbents business in latam...

Previous experience in the commercial area... experience in leading and managing teams... keeping the company's customer database and crm up to date...

Required experience you’ll bring bachelor’s degree in chemistry, biochemistry, chemical engineering or other related science and a minimum of 6 years of experience...

Support the product teams in improving the customer journey... moreover, you will have the unique opportunity to expand your expertise with our proprietary demand...

Deep knowledge of transmission & distribution product industry strategic personal contacts within transmission & distribution system operators well recognized...

Ensure configuration/migration on backbone and customer sites remotely for activation of customer services... ensure customer acceptance tests are performed...

Have hands on experience in hr partnership within the latam region... have previous experience handling unions and industrial relations, at least 3 years...

Demonstrated experience with senior stakeholder management... strong experience in multi-national finance planning & partnering roles...   why you? basic qualifications:...

Establish relationship with internal clients and departmental groups to plan and execute communications projects... skills, qualifications, experience, special physical...

Performance parameter measure % adherence to sla/ timelines multiple cases of red time zero customer escalation client appreciation emails 2... desktop support...